Home Blog Page 242

EO Detroit Blends Boxing, Branding and Building Tomorrow’s Leaders

Photo by Jason Loudermilk
Former MMA champion, Urijah Faber
Former MMA champion, Urijah Faber

You’ve excelled at your individual career with support from educators and employers. You’ve built up a network of friends and mentors. What do you do next? Look for a way to return the favor by giving back.

That is what the Detroit chapter of the Entrepreneurs’ Organization, a global network or more than 11,000 business owners in 48 countries, did recently. EO Detroit teamed up with former MMA champion, Urijah Faber, to raise funds for the Downtown Boxing Gym. The Downtown Boxing Gym Youth Program is a free after-school educational resource for Detroit-area youth.

Photo by Jason Loudermilk
Photo by Jason Loudermilk

A longtime UFC fighter, Faber was in town to meet these kids and business leaders first hand. He shared lessons on personal branding and self-promotion. These are lessons he’s used to go from an unknown collegiate wrestler to a world-famous MMA champ and a successful businessman. Faber also worked with the kids in the youth program to demonstrate and teach the different boxing techniques that have helped make him a champion.

Faber said he was impressed with the talent both in terms of physical strength and mental fortitutde in Detroit’s students. He added via his Instagram account that he was honored to be a part of this unique place and to work with EO Detroit, which donated $1,200 to the boxing gym and youth program.

As an organization that helps local entrepreneurs learn and grow, EO Detroit understand the importance of paying those lessons forward to the youth of Detroit, said Wesley Mathews, an EO Detroit board member. EO Detroit is a peer-to-peer network for Southeast Michigan entrepreneurs; its 105 members account for more than $1.4 billion in revenue and 6,300 employees.

Photo by Jason Loudermilk
Photo by Jason Loudermilk

“We’re excited about the opportunity to help support a great organization like the Downtown Boxing Gym. And, most importantly, being able to connect the local youth with a professional fighter, like Urijah, who’s been successful in and out of the ring,” Mathews said.

Since 2007, Downtown Boxing Gym Youth Program has provided a safe haven for children ages 7 to 18. Much more than just boxing, Founder and Program Director Khali Sweeney developed a place for students to learn how to study through tutoring, a gym that teaches discipline through boxing and a community center that instills pride in all who participate through voluntary service. To date, it boasts a 100 percent high-school graduation rate and most of these students go on to college.

Feeling Sluggish? Here are Seven Tips to Improve Your Health at Work

waterBeing at work shouldn’t damage your health. There are many simple, low-cost ways to incorporate health conscious activities into your work day without consuming extra time.

That’s the advice of Kandi Lannen, director of wellness at Priority Health. Lannen is responsible for helping the organization earn Wellness and Health Promotion (WHP) accreditation with performance reporting from the National Committee for Quality Assurance (NCQA), which recognizes organizations whose plans demonstrate the ability to improve workforce health and reduce absenteeism.

Lannen notes that a study released earlier last year by the Institute of Medicine found that sedentary behavior, such as sitting at work, increases a person’s risk of cardiovascular issues, chronic conditions such as type 2 diabetes, and in some cases, even cancer. But Don’t get discouraged if you can’t fit in all seven every day – just focus on what you can do to maintain your health at work.

Here are seven ways to be healthy at work:

1.    Take the stairs: Take the stairs instead of the elevator whenever possible. While you may not be climbing enough stairs for a serious calorie burn, you are getting your heart-pumping and increasing the blood flow through your body.

2.    Pack your lunch: Eating healthy at work is not always easy. While it may be easier to grab something from the cafeteria or a local fast food joint, instead, try to pack a healthy lunch the night before. Not only will you be giving your body proper fuel, but you also may save money.

3.    Drink more water: It’s recommended that people drink between half an ounce to an ounce of water for each pound they weigh. To keep properly hydrated throughout the day, bring a 20-ounce refillable water bottle to work. And for proper hydration, you should fill your 20-ounce water bottle about 5 times during the day.

4.    Set up an ergonomic work space: If a sit-to-stand desk isn’t an option for you at your current workplace, there are ways to ergonomically optimize the space you use. You’ll want to make sure your mouse, keyboard and monitor are in an ergonomic arrangement. And be conscious of your posture. Sit up straight and adjust your chair height so your feet can rest flat on the floor.

5.    Schedule short standing breaks: If you have a FitBit, Apple Watch or Garmin, chances are you’re getting regular reminders to move throughout the day. If you don’t have one of these devices, you can still make sure you stand-up regularly with a variety of mobile apps on your smartphone. Some of the more well-known apps include Stand Up! The Work Break Timer for iPhone or Move it! for Android.

6.    Stretch it out: Consider taking a ‘de-stress’ break and do stretches at your desk. Every hour or so, stretch your arms and neck muscles. You can do this by clenching your fists and stretching your hands straight out in front of you or rolling your neck gently from side to side.

7.    Work out: Instead of using your lunch hour only for eating, use your break to go for a walk or bike ride. If you enjoy company while working out, ask a friend to walk with you or ask if your company offers employee wellness activities such as yoga or Pilates.

FUEL Leadership Conference Brings Big Names, Big Inspiration to Detroit

IMG_6066Everyone finds their inspiration in difference ways – maybe it is through music, through relationships with others, perhaps through…shoes.

That was one of the many revelations from Thursday’s FUEL Leadership conference at the MotorCity Casino in Detroit. The one who is inspired by shoes? Acura designer Michelle Christensen owned that statement, explaining that having fabulous footwear not only gives her a boost but helps her see things more creatively.

FUEL Leadership is a business conference unlike any other. It starts with all-star speakers, including Martha Stewart, astronaut Mark Kelly, television personality Michael Strahan, clothing designer John Varvatos and Shinola executive Jacques Panis. But it also is about the huge energy in the room, the straight talk about what it takes to be a leader and the inquisitive nature of everyone in the room, which was packed with about 1,300 people throughout the day’s event.

The idea, organizers said, is to provide a high-energy, live business conference with original content – things you cannot hear anywhere else than in this Detroit location. These powerful people shared insights into their personal business success, practical advice on how they created great brands and suggestions for how others could follow in their path or break out into their own greatness. People from all stages of their careers benefitted, from millennials to the Greatest Generation.

IMG_6057Corp! magazine was on site Thursday, both as a sponsor and participants. Here are some highlights of the conversations heard there:

• Astronaut Mark Kelly: “How good you are at the beginning of any new endeavor is not a good indicator of how good you can become.” Kelly created a powerful narrative of his own career, his time at NASA and the shocking moment when his wife, Congresswoman Gabby Giffords, was shot in 2011. He spoke about how “None of us is as dumb as all of us,” meaning that it is imperative that you always stand by your decisions and demand accountability rather than trust or go along with a “group think” mentality.

• Detroit-area author Mitch Albom talked extensively about his charity work, why he decided to write for a living and how he tries to think beyond his own needs. He noted that his writing is a gift, and he was encouraged to use that gift to help others. Success, he said, came after he stopped thinking about what he could gain from his talents and how he could be of service to others. Once he put others’ needs ahead of his own desire to achieve, he started to see traction in his career and that put him in the position he is in now to help others in many ways.

• “Living” publisher Martha Stewart: This was about as unedited and as unfiltered as it could be. Stewart was great fun, riffing about her time in prison, talking about how she build her billion-dollar brand powerhouse of a company and gushing about the good food and people she met in Detroit over the years. Her key message (among many) was this: She wanted, above all, to use her name and brand to empower people. Her goal as an individual is to “learn something new every day,” and that became the foundation of her helpful empire.

If you were unable to attend the FUEL event, Josh Linker and his team have a way for everyone to become involved in this inspirational effort. The team there has put together a “Daily Fuel” segment, which is available at Daily Fuel website. These two-minute videos are designed to be short, easy to watch and fun. But they’ll also offer quick insights and ideas for doing something new or different in your business each day. Check it out if you need a boost of energy from thought leaders in and around Detroit and Michigan.

Transmitting Michigan’s and America’s Energy Future

Linda Blair, whose career has encompassed “the face of ITC,” now heads the company’s Michigan operations. Photo by Rosh Sillars

high voltage post.High-voltage tower sky background.

Bring up the subject of the future of electricity transmission, not only in Michigan but across the nation, and Linda Blair, CEO of ITC Michigan, the biggest division of the nation’s only independent transmission operator, will inevitably bring up her company’s Thumb Loop project.

For Blair, the $500-million project, a 140-mile, 345 KV line that traces the state’s iconic “digit” and its four new substations, is the kind of good news made possible by a firm of the depth and breadth of ITC.

The project serves as the backbone of a system designed to meet the identified maximum wind energy potential of the area, while being an important link in the high-voltage transmission system in Michigan and the region.

ITC began the project in 2013 and wrapped it up in May 2015, spending about $500 million of the more than $3 billion it has invested in total since the company’s inception in 2003.

From the standpoint of a return on investment to the community, the Thumb Loop project seems to be a winner, with an estimated economic benefit of $350 million in its first year alone, according to Blair.

For a transmission company like ITC, investment is key, not only when it comes to building a broad-based network that will serve its own customers (the utilities that generate the power) but the public at large.

And Blair remains concerned, not that the intentions to grow and renew a national grid structure aren’t pure, but that a new perspective is needed to ensure power gets to where it is most needed—a seemingly obvious quest, but one that can have dramatic impacts (good or bad) on the future of the economy.

Linda Blair, whose career has encompassed “the face of ITC,” now heads the company’s Michigan operations. Photo by Rosh Sillars
Linda Blair, whose career has encompassed “the face of ITC,” now heads the company’s Michigan operations. Photo by Rosh Sillars

The changing energy landscape
“When we think about the investment that is needed as far as transmission infrastructure is concerned, it’s very easy,” she says. “We’re in charge of our identity; we can do anything out there. But when you think about the energy landscape, where it’s going, reducing carbon emissions, shutting down coal and bringing more renewable energy online, dealing with what is going to be a significant, dramatic shift from fossil fuels to renewables is important.”

Blair likens the infrastructure in place across the country, moving electricity from where it’s generated to where it’s needed, to the role of the interstate highway system, the single biggest benefit of which, she says, is the development of commerce.

“The highway system wasn’t done to connect McDonald’s, but those on and off ramps are where manufacturing blossomed and when we think of the next generation of transmission grids, we need to think about where the next generation facilities will be.”

The good news is that as far as renewables are concerned, society already knows where the sun shines and where the wind blows, one of the two key sources of input for clean energy.

CoverStory“Clean power is going to drive the next wave of generation,” says Blair. “But most states are going to do their own plan, deciding which generation units they’ll retire and which will be brought off line, and what they need to have to supplement their energy needs. The question will be, will those kinds of decisions be done state by state or will there be someone who comes in and works to avoid duplication?”

It’s something of a rhetorical question for Blair, who is advocating for a perspective that will, at the very least, take a regional approach to planning in the most efficient way possible how a national transmission grid will come together, one that represents a future that society as a whole will see as beneficial economically and, as far as renewables fit into the picture, ecologically as well.

“We need to design a grid that interconnects where we know the natural resources pockets are to where it naturally makes sense to operate,” says Blair.

She’s boiled it down to a wish list of three big issues that need to be addressed if the future of not just transmission but the entire electrical system—from generator to end user—is to flourish.

The first is having a robust regional planning process, at least in some way that is overseen by an independent authority able to take a “top down” approach (rather than the current “bottom up” process that takes into account only localized needs that may not be consistent with needs just a state or two away).

“This doesn’t mean it’s going to be adversarial, but more ‘big picture,’” says Blair. “It’s not that the old system doesn’t work, because it does for the old system. But it’s not where the country needs to go.”

Infrastructure like this substation, which can be seen from ITC’s headquarters, requires regular maintenance and upgrading if it is to stay competitive and responsive to market conditions. Photo by Rosh Sillars
Infrastructure like this substation, which can be seen from ITC’s headquarters, requires regular maintenance and upgrading if it is to stay competitive and responsive to market conditions. Photo by Rosh Sillars

A second issue relates to the money side of the equation: allocating in a way that recognizes who should pay for the critical investments in things like transmission, which have historically been paid for at the local level.

“If you’re building infrastructure for an entire region, the region should pay for it,” says Blair. “In some cases, there has been progress, but we need to do more. We need to get to the point where people recognize that transmission is for the benefit of all. We have the private equity to do it. It’s a regulated, stable, solid long-term investment.”

The evolution of ITC
How Blair and her colleagues initially got to this point in the discussion around future energy transmission policy is a story worth telling, one that began with an idea.

All ideas have a moment, people who were in the room will tell you, when the initial concept is broached, something that has never been tried or not even considered.

One of those ideas took place in 1999, the year someone at DTE Energy, the $28-billion energy company that serves 2.1 million electricity customers in southeastern Michigan, got the idea that the “moving” part—taking electricity from its generation plants to the factories, businesses and homes throughout its network—might be worth  more than a typical vertically integrated utility like DTE might think.

DTE already realized that the transmission part of its business, the network of high-voltage lines that we’re all familiar with (and which at Christmas might be lit up with bright colored lights), was accounting for a relatively miniscule amount of its revenue, an average 4 percent compared with the 60 percent derived from generation and 35 percent from distribution, the utility side of the business.

So here’s the idea: Maybe the transmission part of the business could be worth more as a separate entity, an enterprise that DTE could subsequently turn to for service, but paying for it like they’d pay for anything else.

“We think it’s a part that could be worth more to someone who wants transmission to be a core part of their business, not just a piece,” was the thinking behind those early discussions.

DTE’s transmission specialists, people like Joseph L. Welch, who headed the transmission side of DTE, began exploring what a sale might look like and, more particularly, who might be the purchaser. They set out to do their number crunching, working with consultants and sweating out the details, as they did what any good corporate team member would do to enhance the value of the mother ship.

Now remember, these are people—Welch was dealing with a relatively small team at the time—who have lived and breathed air that was infused with the resources typical to an integrated, highly vertical enterprise like DTE, originally called Detroit Edison (DTE being its stock trading symbol).

If this idea worked, that corporate family connection would be gone. Transmission would be on its own, albeit performing an essential service to its former electrical generation and distribution kin at DTE, but nevertheless outside the nest. It would, in essence, be moving out on its own.

And make no mistake. There was a business here. It was even given a name — International Transmission Co. — as part of DTE’s plan to sell it off.  In fact, it was a very good business from the perspective of Welch and his team. So much so that they decided to team up with one of the prospective sources of investment funds, the legendary Kohlberg, Kravis Roberts (KKR), a private capital equity firm with a reputation for leveraged buyouts. This was the company that in 1988 had leveraged a $25-billion buyout of RJR Nabisco, then the biggest of its kind. Much later, in 2007, KKR would go on to do what is still seen as the largest buyout in history, the $44.37-billion acquisition (in partnership with others) of TXU, a Texas utility and power producer, perhaps in a small way a result of KKR having tasted the sweetness of buying DTE’s transmission network.

Just two years later, ITC Holdings Inc., the new corporate entity, would do its own Initial Public Offering, with KKR cashing out its capital and the fledgling transmission company now on the kind of solid financial footing that only people like Linda Blair can truly appreciate, perhaps for what at the time could be considered a precarious situation.

Blair, who was one of the others in that room in 1999, has a background in regulatory and public affairs, and is an executive familiar with dealing with the public, including in her role as manager of transmission policy and business planning.

Today she is executive vice president and chief business unit officer for ITC Holdings Corp., serving as president of ITC Michigan, which includes not only the assets originally carved off by DTE, but also the former transmission assets of Consumers Energy (now METC), which ITC bought from TransElectric in 2006.

ITC, now headquartered in Novi, Mich., is being acquired by Fortis, a Canadian company that sees growth opportunity in the purchase. Photo by Rosh Sillars
ITC, now headquartered in Novi, Mich., is being acquired by Fortis, a Canadian company that sees growth opportunity in the purchase. Photo by Rosh Sillars

“Failure was not an option for us,” she says from a room that overlooks one of ITC’s transformer stations, its towers stretching out beyond what we can see on a bright Friday afternoon. “The reality was that we had no corporate support at the beginning. Everything we did was from the perspective of real-time decisions. We knew we had to live or die by those decisions, but they were made.”

As a publicly traded company, ITC Holdings Inc. has the kind of access—cheaper access to be clear—to the investment capital that it has used to acquire assets like METC, with its 5,600 circuit miles of transmission lines and 36,900 transmission towers and poles.

It has also grown its business in other areas, notably ITC Midwest, a subsidiary established in 2007 when ITC bought Interstate Power and Light and its assets in portions of Iowa, Minnesota, Illinois and Missouri.

ITC is also growing through what’s called a “greenfield” business model, one not predicated on acquiring other systems, which it is doing through ITC Great Plains, a transmission-only utility that became a member of the Southwest Power Pool. ITC Great Plains is itself a subsidiary of ITC Grid Development, which was established in 2006 to explore new investments in the nation’s transmission grid, focusing on partnering with local entities and utilities to improve electric reliability through infrastructure improvements and the creation of a regional transmission grid.

It’s that talk about the “big picture” that includes the country’s ability to move, efficiently, flexibly, and, yes, profitably, the critical energy that will ultimately power everything we do that gets Blair’s attention and is part of her vision of what could truly drive America’s future.

New owners
This might be an interesting time to bring up a development that occurred after Corp! magazine interviewed Blair.

Just days after we talked, Fortis Inc., a Canadian company (it’s based in St. John’s, Newfoundland), announced a $6.9 billion cash-and-stock acquisition of ITC Holdings Corp., citing its tremendous growth potential given the long history of under-investment in the U.S. in both transmission and local distribution assets.

The sale announcement included a nod to President Barack Obama’s Clean Power Plan (which in February was issued a stay by the U.S. Supreme Court, pending judicial review).  But however that plays out, energy from renewable sources like wind and solar will still need transmission lines to bring that electricity to market.

Fortis, which is paying a premium of 14 percent to ITC’s closing stock price (Fortis—FTS—trades on the Toronto Stock Exchange), says it will spin off up to 19.9 percent of ITC, which will become a subsidiary of the Canadian company.

Barry Perry, Fortis’ chief executive, says the company has grown its business through strategic acquisitions that have contributed to strong organic growth in the past decade and that buying ITC—”a premium, pure-play transmission utility—is a continuation of this growth strategy. ITC not only further strengthens and diversifies our business, it also accelerates our growth.”

The acquisition, still subject to regulatory approval, is expected to close by the end of 2016.

Transmitting the future
Back to Blair and her last key issue regarding how her goals for a “perfect world” might play out. That one deals with the “where” question as it applies to transmission lines that will link generation to where the power is needed.

“We think states and local municipalities are best positioned to decide on where transmission infrastructure is built,” says Blair. “At the end of the day, we want to do what’s best for the region, but if the state isn’t going to allow [a line] to be approved, we need the next level.”

That would be eminent domain, the U.S. term for the legal authority vested in the government to acquire property deemed to be in the public interest.

Blair says that while there may be somewhat competing agendas in play when it comes to mapping out a future that maximizes the benefit to society and everyone likely to share the prosperity we hope to achieve, a workable solution is possible.

States and local municipalities should play a role in deciding where transmission infrastructure is built, says Linda Blair. Photo by Rosh Sillars
States and local municipalities should play a role in deciding where transmission infrastructure is built, says Linda Blair. Photo by Rosh Sillars

“We need an independent planning authority, a federal group with the ability to design and plan the future transmission grid based on where the wind blows and where the sun shines,” she says, referring to basic facts that drive the development of renewables.

Blair has an answer for those who might suggest renewables are too unreliable and/or inefficient to make a dent in the demand side of the power equation, an important thought, if for no other reason than the Thumb Loop project ITC invested in targets the generation of power through wind turbines.

“There have been massive efficiency gains when it comes to wind turbine technology,” says Blair. “What used to be (efficiency) factors in the 35 percent range is now 50-60 percent, which is nearing what existing coal plants are able to achieve.”

And yes, the wind sometimes doesn’t blow at all, but Blair points out that when it does, ITC sees as much as 1,400 megawatts of power produced, which means fewer tons of coal and fewer rods being used for fuel in a nuclear plant.

Even with traditional, fossil-based fuels like natural gas, which Blair calls the “fuel du jour” due to its low cost, the information needed to create a forward thinking transmission strategy, one that makes sense from a national perspective, is something that’s well known.

“We know where all the gas fields are and we know where the existing pipelines are. We know all that,” says Blair.

ITC, alone or as part of a conglomerate like Fortis, will surely continue to reap the benefits of a transmission grid that is modern, flexible and robust enough to do what we all want it to do, all while ensuring investors and consumers (who are the ones who ultimately pay the bills) benefit.

And that means a continuing need to invest in transmission infrastructure.

“When you think about how high tech businesses are today, with the growing demand for energy, it’s something that has doubled since the 1970s,” says Blair. “During that time, we’ve seen no major change or upgrading of the transmission grid, aside from the kind of investment that we’ve made.”

Editor’s note: This is the first in a series looking at Michigan’s infrastructure and the individuals and businesses that play a part in it. 

Put Emotional Intelligence to Work

emotional intelligence icon pasickYou’ve likely heard of Emotional Intelligence or EQ. Maybe it sounds to you like something that is constant and set at an early age. Yet, behaving appropriately emotionally is not only something that can be learned over a lifetime, but it is something that must be learned if we are to live happy and productive lives. Furthermore, it is essential to successful leadership.

Perhaps “Emotional Competence” rather than “Emotional Intelligence” is a better term for the skill set required to function effectively as a leader. “Competence” signifies something that can be learned.

Four Steps to Emotional Intelligence
Let’s use an example of a leader having difficulty at work with one of her direct reports. To be effective:

  1. She must first understand herself in relationship to the problem.
  2. Then, she must understand the other person with whom she is having the difficulty.
  3.  She must then understand how she wants to manage herself in relationship to the other person.
  4.  Only after going through the first three steps, is it time for her to move to the fourth step, managing the relationship with the other person.

For example, let’s imagine that Diane is leading a research effort in her lab and encounters difficulty with a coworker, Fred, who is always working at a slower pace than the project requires. The usual approaches which Diane uses in her lab are not working with Fred. As Diane is highly competent emotionally, she has a discipline to work through the challenge in the appropriate manner.

First, she recognizes that she’s the type of person who can make changes quickly and adapts to unexpected circumstances. She also recognizes that she can be impatient with people. She was raised that way; it is always been that way.

Second, she seeks to understand Fred. His personality is much more cautious and deliberate. She knows he’s been raised in a strict environment where making a mistake was costly.

Third, she knows she has to manage herself well in the situation because she has a tendency to come across as dismissive to those who are not meeting her expectations.

Fourth, she knows that Fred is insecure and needs reassurance so that he does not feel that he is doing a terrible job.

So what does she do? She decides that the best plan is to schedule a time where she and Fred can go out for coffee and discuss the situation away from the hubbub of the lab. In the conversation she tries to explain to Fred the background for the need for urgency. She explains that their funding agency requires they meet deadlines and that they have to move at a faster pace to do so.

Her approach works. Fred appreciates the time Diane has taken with him. He understands her better and recognizes that he has to change his behavior for the sake of the team. Together, they agree to meet weekly to review his progress. Knowing that he needs affirmation, Diane thanks him for his important contributions.

Act with Emotional Intelligence

  1. Always seek to understand yourself before reacting to another person.
  2. Whenever possible, take time to understand the other person in the context of their point of view: how are they seeing the problem.
  3. Formulate a plan for dealing with the problem.
  4. Engage in a productive dialogue with the person with whom you’re having difficulty. Listen to their point of view as well as communicating yours.

How Your Small Business Can Deliver Extreme Value

Value Max Represents Upper Limit And CostIn the world of “Promise a lot and deliver far less,” it is easy to develop a cynical attitude toward the hyperbole that many business and organizations try to feed the potential market.

But one organization that actually delivers even more than what it promises is Community Financial Credit Union. Originally established in 1952 as the Daisy Air Rifle Credit Union in Plymouth, Mich., this organization has grown to eleven branches located throughout the state.

This credit union offers some solid examples of how to provide extreme value to your clients. Value you can take all the way to the bank (or the credit union as it may be).

Recently I interviewed Branch Manager Gary Bigos for the inside scoop.

Bigos has been a the credit union since 2005, and branch manager at one of the Canton locations since 2010. Prior to being with his present employer, he worked with a competitive bank. He leads and oversees a staff of 10 member service representatives (MSR). He shared with me some of his insights.

First and foremost is the mindset that he and his team espouse of helping their members. They do this by focusing their efforts in leading their patrons in the right direction with their money. The goal of leadership and employees is to help as many members as possible, and help them save money and plan for the future.

This philosophy is based on the premise of treating employees and members in a respectful and friendly manner. Bigos sets the example, and takes this concept one step further by encouraging his team to give a personal touch by being genuinely helpful to the people they serve. Sounds good doesn’t it? Being a member, I have seen firsthand how their team walks and talks this belief.

One of the ways they try to serve their patrons is helping them manage their financial affairs. Part of this is consolidating loans and getting their members very competitive rates for auto purchases.

Bigos says that one of their goals is to educate their members to use options that help them to avoid fees, as well as how to raise their credit scores. They teach their members young and old, the value of avoiding credit card debt by paying their statements on time. They show them how to simplify their debt by paying off all of their cards through a low interest loan.

Community Financial Credit Union is committed to the community they serve. They back this up with a number of activities that allows their team to live the institution’s philosophy of treating others with respect.

Bigos said that their teller training is one place they begin to reinforce this philosophy of treating members in a special way.

Their organization is committed to continuous improvement with a full-time training staff that conducts ongoing educational programs, seminars, webinars and refreshers. One area they emphasize with new tellers is to use the member’s name during the transaction at least twice. They ask them to go one step further, and that is to memorize the names of the hundreds of regulars who come through weekly.

As Dale Carnegie said, “Remember that a person’s name is, to that person, the sweetest and most important sound in any language.”

Another part of their philosophy is to support the community. One way they do this is a program where they donate to local charities $1000 per day for 60 days. They also offer $1000-scholarships to 12 high school seniors.

Another key program is where the marketing department implements their Student Credit Union program in about 30 schools in the communities where they have branches. Here students learn about banking by actually running their own branch of the school credit union.

Other community involvements include sponsoring concerts, parades and school events.

One community service they provide annually is shred day, where the public is invited to stop by and have documents shredded. It provides good public relations for the credit union but more importantly, is a safety service and convenience for their members.

Bigos walks his talk of going the extra mile to help his members. I know this firsthand because recently I was unable to drop off our annual documents for shredding during the afternoon that their shred provider was going to be available. Bigos simply told me to drop my bags of documents by earlier that morning, and he would keep them secure until the truck arrived and personally deposit them into the shred truck. Now that’s what I call extreme value.

Research shows that if you provide outstanding service to your clients, your employees will want to be part of your company or organization. This can result in happier staff and low employee turnover. This rings true for Community Financial as they have been picked as one of the 101 Best and Brightest Places to Work For in Michigan for 10 years running and have a reputation as a place with extremely low turnover.

So to take your business or organization to the next level, start delivering extreme value and you will watch the satisfaction rating of your clients and employees blossom and grow.

The Importance of Being Acknowledged

The Importance of Being Acknowledged

Whether you are waiting to cash-out or check-in to your hotel room, standing in line at Starbucks or a business networking event … or just passing another in the hall, being ignored and feeling invisible has become commonplace. “If you honor/acknowledge people, they will honor/acknowledge you,” according to Shamanic healer Greg Drambour. The simple gesture of acknowledging others shows you are socially aware, inclusive, even gracious.

Acknowledgment is defined as “the act of recognizing the existence of someone/something.” We as human beings love little more than to be acknowledged for our very presence, for simply being present.

That said, we need to be open in order to receive the gesture – the look, the glance, the smile or nod and respond to the greeting “in-kind.” However inadvertent, self-imposed energy-based interferences may stave-off advances from others and should be considered.

Cultural and even religious influences may also be implicated. Social mores, unspoken boundaries of personal space and personal privacy issues may also come into play. However, generally speaking, the sheer act of engaging with others by making simple eye-contact and random conversation is powerful and totally changes the dynamic of an encounter in all positive ways.

We all have the opportunity at every turn, every day to ‘make someone’s day’ … to let them feel acknowledged and not invisible while, advancing chance relationships.

Acknowledging others as we go about our day-to-day activities costs nothing, yet can mean everything to someone who may particularly appreciate your effort that day. At work, these gestures and the mere recognition factor, significantly affect morale and considerably impact the bottom line.

Studies show being acknowledged and recognizing others at work does more to boost self-esteem and morale than even a raise, as an incentive. Feeling acknowledged, being recognized and valued is integral to retaining good workers. Surveys show people change jobs because they did not feel valued or appreciated; exit interviews list this as one of the main reasons for leaving an organization.

People tend to know if they are doing a good job or not, yet want to feel their hard work is noticed and their contribution matters. Being acknowledged makes people feel they matter. Acknowledging others is an important aspect of good leadership.

Experiment: Japanese families placed three jars of rice and water by their front door. Each morning and night they would say “I love you” to the first jar, “You fool” to the second jar, and they ignored the third jar completely. After a week, the first jar began to ferment and grow, the second jar started to turn black and the third jar they had ignored was totally dead.

Think about it. We are hurting each other by however inadvertently choosing to ignore others. Acknowledging others is a chore and a choice. Choose to be socially aware, inclusive, even gracious and make a difference in the lives of those who cross your path every day. Choose to be that person who initiates the eye-contact, the conversation, a hand-shake or high-five and “make their day” … its’ constructive, cathartic and contagious!

New Economy Initiative Opens Applications for Third and Final Round of NEIdeas

NEI 1Detroit’s evolution from a booming industrial town to a city in crisis to a revival story is nothing short of dramatic. What built this sizable municipality was people, grand ideas and investment – and that is exactly what the New Economy Initiative believes will bring it to its full potential again.

To boost Detroit and all of its potential in terms of entrepreneurship and company development across the city and its neighbors, the special project of the Community Foundation for Southeast Michigan (CFSEM) recently kicked-off the third and final year of NEIdeas: Rewarding Ideas for Business Growth.

NEIdeas is a two-tiered challenge awarding $500,000 to existing small businesses in Detroit, Hamtramck and Highland Park for their ideas to grow. Over the last two years, NEIdeas has granted over $1 million in cash awards to more than 60 existing businesses, as well as provided access to business support for all applicants. Repeat: This is NEIdeas’ final go-around, so businesses who want in need to get busy applying.

It’s been an amazing process to watch: Nearly 1,200 small businesses from every corner of the three cities applied to the NEIdeas challenge in 2014 and 2015. Business industries have spanned more than 16 sectors, ranging from barbers to manufacturers, mechanics to bakers and more. Seventy percent of NEIdeas winners were minority-owned businesses, 64 percent were women-owned businesses, and 53 percent were both woman- and minority-owned businesses. The businesses range in age from three to 93 years old.

“Over the last two years, we’ve seen the ripple effect that this challenge has had on so many small businesses in the city,” said Pam Lewis, Director of NEI. “This challenge is rewarding those whose spirit and determination over the years has kept the city afloat and are crucial to the future success of Detroit.”

NEIdeas features two types of awards:
·        $10,000 for existing businesses that gross under $750,000 annually with ideas to grow
·        $100,000 for existing businesses that gross more than $750,000 and less than $5 million annually with ideas to grow ‘big’

NEI 2Thirty applicants will be awarded $10,000 each, and two businesses will be awarded $100,000 each. Businesses must be three years of age or older by the application deadline of June 1 to be eligible for an NEIdeas award. All applicants who apply to the challenge will gain connections to other small businesses and entrepreneurs, access to resources, and exposure through NEIdeas’ All-Applicant Assistance.

NEIdeas is operated in partnership with the Detroit Economic Growth Corporation (DEGC). DEGC coordinates an outreach program that features nearly 30 “Ambassador” locations including community organizations, associations and faith-based institutions across Detroit, Hamtramck and Highland Park. The ambassadors provide small businesses with information and guidance throughout the application process.

After the application period closes, NEIdeas will narrow the pool of applicants and forward the semi-finalists to a jury comprised of empathetic entrepreneurs (including past NEIdeas winners) and nonprofit, corporate, and neighborhood partners. The jury will recommend finalists and, ultimately, winners. If selected as a finalist, applicants will be asked to submit additional information about their business. Winners will be notified by CFSEM in the fall.

The New Economy Initiative (NEI) is a $134-million philanthropic effort to help make thousands of ideas the next economic engine by getting entrepreneurs and small businesses what they need, when they need it, in order to succeed and grow. This unprecedented initiative is supported by the following national, regional and local foundations: the Community Foundation for Southeast Michigan (Detroit), the William Davidson Foundation (Southfield, Michigan), the Max M. and Marjorie S. Fisher Foundation (Southfield, Michigan), the Ford Foundation (New York), the Hudson-Webber Foundation (Detroit), the W.K. Kellogg Foundation (Battle Creek, Michigan), the John S. and James L. Knight Foundation (Miami), The Kresge Foundation (Troy, Michigan), the McGregor Fund (Detroit), the Charles Stewart Mott Foundation (Flint, Michigan), Surdna Foundation (New York) and the Skillman Foundation (Detroit).

What Does It Take to Be Named One Tough Cookie? It’s Actually About Kindness

Scouts 1The dictionary defines “tough” as the following: physically and emotionally strong; strong enough to withstand adverse conditions. That seems like the right description for Maggie Varney.

Varney, the founder and CEO of Wigs 4 Kids, recently was awarded with the Southeastern Michigan Girl Scouts “One Tough Cookie” Award. The award is given out to women in the community that display great acts of leadership and community service.

Varney said she was humbled to receive the “One Tough Cookie” Award which brings more credibility to Wigs 4 Kids, and helps the organization reach out to additional children in need.

“Girl Scouts is a wonderful organization that teaches girls and young women leadership skills that will last a lifetime. We are fortunate to have several Daisy, Brownie & Girl Scout troops who come in with their leaders to volunteer with our program. Several of our wig recipients are also
Girl Scouts,” Varney stated.

Scouts 2Varney has been in the beauty industry for more than 40 years and has been a successful business owner and entrepreneur for more than 25 years. She is the president and owner of Go Green, a socially responsible and eco-friendly full-service salon, and a Michigan certified technician of the national Look Good Feel Better Adult & Teen Programs for more than 25 years.

Varney also volunteers her time and talent to teach cancer patients how to deal with the appearance-related side effects of chemotherapy & radiation.

During these experiences, Varney noticed a need to help young people and families in their struggle with health challenges causing hair loss. Varney founded Wigs 4 Kids in 2003; it is a local grassroots nonprofit 501(c)3 organization that provides wigs and support services to Michigan children losing their hair as a result of any illness or disorders.

The program is available to children and teens between the ages of 3 through 18 at no charge to them or their families. Since the organization’s inception 13 years ago, Varney has changed the lives of over 2,500 children in need of wigs and support services.

Varney works to continue her mission for Wigs 4 Kids. However, she still finds time to personally guide and mentor both her employees and the wonderful children who go to Wigs 4 Kids for support. With a first-in and last-to-leave mentality, Varney shows what can be accomplished when you truly believe in a cause.

In 2010, Wigs 4 Kids Wellness Center & Salon opened the doors to further assist the children of Michigan. In the Center, Wigs 4 Kids offers emotional, psychological and social support where kids participate in art & music therapy, nutrition, and self-empowerment activities. Field trips and counseling on an individual and family basis is also provided at no charge to the kids and their families.

Need a New Place to Work (or hide from co-workers)? Try a Local Coffee Shop

1 - Roasted BeanSometimes, you need another place to work than your office. Perhaps it’s because you need some solid quiet; maybe you need to get a project done without interruption. That is where having a few hidden spots are ideal – and coffee houses are a great place to get space and get caffeine at the same time.

That is one reason why the opening of the Roasted Bean – Detroit is something to note; it is a great place to get work done and get away from your cubicle. Yet is also is a unique place to learn about Detroit, to enjoy locally sourced coffee and have an amazing pastry.

The Roasted Bean – Detroit is inside MGM Grand Detroit, which means you benefit from the venue’s renowned pastry team. They have stocked the shop with their fresh baked goods as well as snacks from other local companies including Faygo, Guernsey Dairy, Better Made and the Detroit Institute of Bagels.

3 - Roasted BeanThe Roasted Bean transforms the casino entrance in the space formerly occupied by Starbucks. Designed by Sachse Construction, the venue takes the best of its sister cafés at the Mirage and Beau Rivage and adds a strong Detroit influence. For example, there is a mural wall with images of iconic Detroit brands, places and faces. Staffers say it is a challenge for patrons to see if they can recognize every picture there.

Another reason to visit the Roasted Bean? Its hours. Hours of operation for Roasted Bean – Detroit will be Sunday through Thursday 6 – 1 a.m. and 24 hours on Friday and Saturday. So if you need to blast through a project, you know you can go there day or night.

“Our company always likes to take a look at how we interact with the communities where we operate. We’re very pro-Michigan and we’re clearly pro-Detroit,” said Steve Zanella, president and COO at MGM Grand Detroit. “We see it as part of our corporate social responsibility – we want to support local businesses in real ways. We don’t see them as just vendors; we see them as our business partners.”

2 - Roasted BeanThe coffee and espresso served at Roasted Bean was developed after weeks of testing between Royal Oak-based Crazy Fresh Coffee and the culinary team at MGM Grand Detroit. The blends developed are proprietary and will be roasted fresh daily.

“Our team members had worked with Crazy Fresh Coffee in the past, so we knew we loved their products. We took a took trip out to Royal Oak to learn more about their roasting process,” Zanella said. “It’s an art. Their stuff isn’t computerized; there’s an artist sitting there that’s roasting the beans and creating the coffee.”

NewCo Detroit Brings Some of the City’s Most Exciting Businesses to the Forefront

NewDetlogoWorking in an office or from home is fine most days. But every once in a while, an opportunity like NewCo comes along that pushes you out of your ordinary schedule, opens you up to new places and ideas as well as reminds you why it is important to leave your comfort zone.

#NewCoDet or NewCo Detroit version took place this week, and it arguably was the business event’s most enjoyable yet. There was a wide variety of businesses to explore. The organization was top notch, making it easy to find the companies involved. And people were enthused at every stop, both the host companies and the participants. Everything, in other words, gelled in a great way.

Corp! Magazine participated through me (Karen Dybis, the Digital Editor), and I was able to visit three locations Wednesday. I started the day at the Motown Museum, took a tour of Gensler architecture in downtown Detroit and got to know the team at Detroit Grease as well as its partners at Recycle Here! and Green Living Science.

What made the day great was both what I learned about each business as well as new enthusiasm for what I do. I selected these companies to visit because I knew little to nothing about all of them. In the case of the museum, I have lived in Michigan my entire life and never visited it. That needed to change, especially in light of the new programming the museum is doing. I also was interested in Gensler because I knew it was a long-term Detroit business with a larger international presence, and I was curious about its work here. I also respect Recycle Here!, so I knew Detroit Grease would be an interesting addition to the day. I was not disappointed in any of these choices.

Here is a little bit about my three stops:

image4Detroit Grease: I learned about the opportunities and challenges in collecting grease and helping turn it into bio-diesel via Detroit Grease. The business runs on little to no debt, co-founders Gabe Jones and Joe McEachern told us. They use all reclaimed materials gathered from other local businesses or through resale, like the big tanks it purchased from a tax auction. It has forged many relationships with Michigan farmers and composters to ensure its so-called waste materials go to use, taking many hours and man power ot make it happen. I also got to tour the legendary Lincoln Street Art Park, created by Recycle Here! as a way to bond the community and show that vacant land doesn’t need to serve as a junk yard. I was hugely impressed with the way Recycle Here! focused on creating community via all of its techniques, including not exchanging money for its recycling program. Rather, it asks people to do good for themselves and the city just because it is the right thing to do, said organizer Matthew Naimi. Impressive stuff.

image3Gensler: The view from this impressive address at 150 Jefferson is something you’ve got to see. And thanks to Gensler’s growing community presence, there is a good chance you’ll be able to see it in person soon enough. Gensler has been in Detroit for more than 20 years, and it has been working across the Metro area, bringing its interior planning and architecture expertise to many projects. But it also is investing itself and its employees’ knowledge into making Detroit a better place to work and live, which is intriguing. I was left with the impression that Gensler is a thoughtful organization, creating slow but effective change wherever it works. It should be exciting to hear more from this company as it develops projects along Mt. Elliott and other Detroit locations as well as boosts its involvement in community-driven projects.

image2Motown Museum: So much is happening at this little Detroit gem. Robin Terry, CEO, granddaughter of the museum’s founder and Berry Gordy’s grand-niece, personally conducted our tour, which was thrilling in and of itself. But she also told us about the museum’s new outreach to the community, including student camps, spoken-word competitions and more. Her goal is to make sure people know the museum is not just a treasure to tuck away; it is to be used and visited as a community center of sorts. Among the most exciting parts of the morning was singing along with Terry as she demonstrated how the recording studio and other parts of the house were used to create iconic records by Marvin Gaye, The Temptations and others. She also gave us a personal look at Studio A, including the production room where Motown’s music makers had worn holes in the linoleum floor as they kept the beat to the songs they we remaking. It was magical – and if you haven’t visited the museum at all or lately, you must go. It is an emotional and amazing place. Motown as a brand has such power, Terry noted, and we all were a part of that. It is still strong today, bringing new artists to market and showing the world the difference between being popular and being an icon, she added.

“The house was open 24/7 because (Gordy) knew inspiration hit any time. Creativity isn’t 9-to-5,” Terry said. “Creative people came together (here) and something happened that affected the whole world.”

Are You Defining Sales Success Correctly?

Money with financial graph - Money and markets conceptA few weeks ago, I was engaged in a debate with someone in one of my training classes. The salesman that engaged me was a good guy, well-intentioned, but like a lot of salespeople, he’d been trained into some bad techniques. He asked me about a particular technique for voice mail that relies on deception (getting the contact to believe you are a customer, rather than a salesperson) to get the contact to call you back.

“It works,” he said. “I get a lot of calls back.” When I asked him how many of those call backs result in sales, the answer became much more vague – but I can’t blame him. It occurred to me that one of our problems, in building sales methodology, is that we (salespeople and trainers) many times define “success” incorrectly. We only look at the immediate step rather than the overall result. So how should we define success?

The ultimate success in selling is when you sell a customer, they’re enthusiastic about buying from you again, and they will evangelize for you by giving testimonials and referrals. That’s the ultimate success in selling. Too often, we settle for much less, and the reason is the way we sell to our customers. Let’s look at a sales process and see where we can go wrong – at EACH STEP – to prevent ourselves from doing that.

Initial contact: Typically this is a prospecting call but it can be a call from the customer to you. Our objective is to turn this initial contact into an opportunity to discover the customer’s needs and present solutions. Definition of success: The customer is interested enough to enter into a sales process with us. Failure point: Either we don’t give the customer a reason to be interested, or worse, we do or say something that creates a NEGATIVE impression so that the customer becomes biased against us. Deceptive tactics fall under this umbrella.

Discovery: Our purpose here is to work, in tandem with the customer, to discover their needs, define the successful result of a purchase, and create interest in a Presentation. Definition of success: You discover needs and the customer agrees that you have identified the correct needs, and the customer is enthusiastic about seeing a presentation. Failure Point: You skip or shortcut the needs, you don’t get the customer’s agreement that these are the needs, you move to Presentation before the customer is ready.

Presentation: Our purpose here is to show the customer how we can satisfy the needs and meet the customer’s criteria for a successful result. Definition of success: The customer’s interest increases, the customer agrees that your solution would achieve their desired result, and the customer requests a proposal. Failure Point: You don’t show the customer how you can achieve their needs, you don’t confirm with the customer that you have achieved the needs, or worst – you do or say something that is perceived as deceptive. Rushing through the Presentation to get to the Proposal will create customer discomfort.

Proposal: We show the price and terms of our solution. Definition of success: The customer understands the price and terms clearly because we present in a simple fashion with no “fine print” involved. Failure Point: You quote a proposal that glosses over important details, leaving the customer to be surprised later by things like incidental and ancillary charges, etc. You use “sales words” that increase customer skepticism about your credibility.

Closing: We want to get the business in a customer-friendly fashion. Definition of success: Your customer agrees, enthusiastically, to buy. Failure Point: You ‘hard close’ the customer until they bleed from the ears. Maybe you even get the order but the experience is so unpleasant that they won’t repeat and won’t evangelize. When I first started in sales, selling cars, we had a sales manager that was nicknamed “The Hammer” because of his hard closing style. Many times he “hammered” a customer into buying a car – and most of the time, they wouldn’t ever return our calls again.

Post Sale: We want a customer that, as I said above, would happily buy from us again, would evangelize and refer us, and in general smiles when they think of us. Definition of success: Your customer recommends you, takes your calls, takes your meetings, and is open to buying more from you. Failure Point: Poor customer service, poor follow up, or any negative experience during the sales process.

Some tactics in selling are best thought of as “buy or die” tactics – in other words, if the customer doesn’t buy, we’re dead to them. In my experience, I’d rather lose the sale today and preserve a potential customer than go all-in on burning a customer with the hope of slapping one deal together. If you stay in your business and your job long enough, you’ll be surprised at how many of those customers come back to you later because you treated them with respect – and many times, the ultimate deal ends up being far more lucrative.

On the other hand, you can use tactics that deceive, manipulate, and use words to try to box your customer in to try to get them to buy once. And when you do, they’ll remember you, but not in a good way. The choice is yours.

Be Good to Yourself and Take Some ‘Me Time’

Ping pong breakWhen we are fully absorbed in an activity, the mind tends to get focused and more pointed. “Me” time away from business-at-hand allows the mind to become steadier, quieter, promoting more awareness, harnessing new energy, becoming more attentive.

Despite the inference, “Me” time is not selfish. During an emergency on an airplane, we are instructed to put our own mask on first because we can’t help others until we first take care of ourselves. Think of “Me” time as your oxygen mask. We need it to live and be more effective.

Work/life balance challenges and multi-tasking can cause short tempers, memory loss, ineffectiveness, even depression. Our ability to honor obligations becomes more limited unless or until we ourselves are first whole. Taking the time out to remove distractions and disconnect boosts psychological well-being and can make us more engaged and productive. Studies show disconnecting allows us to regroup, recharge and reset, which is critical to well-being which also has big-time career benefits. In other words, as Kenny Rogers says, “know when to walk away.”

“Me” time helps us experience a change of pace and turns awareness within so that the mind can restore its natural balance, help improve focus, creativity, energy, temperament and productivity according to the Benson-Henry Institute, Boston.

“Me” time can include anything from meditation and naps to writing, reading – a transporting book, walking and working out which releases serotonin, the “happy hormone.”

“Me-time” is a controversial concept as many lament they don’t have extra time and it may seem counterintuitive with today’s countless demands and frenetic pace, and some people feel guilty “walking away.” Time is a precious commodity and finding the time can be a challenge. However, analysis shows that those who make this time, versus spend more time at the same work-dedicated activities, enjoyed better well-being, experienced greater work- life balance and were more engaged and creative.

Whatever activity you chose, take whatever time you can comfortably manage and walk away. Start with 15 minutes. There is no magic number. Most people can find 15 spare minutes during the course of the entire day. When you begin to experience the benefit of positive energy, renewed creativity and reduced stress levels you will shed the guilt, deem yourself worthy of the effort, and this will have a positive effect on everything else in your life.

Just do it. Schedule the time and try to schedule at the same time, as our bodies loves consistency.

Taking time out for yourself is not a luxury – it’s a necessity. “Me” Time is an important part of helping control stress, tempers, creativity, and productivity. Be good to yourself and put your own mask on first. The rewards will be exponential personally and professionally.

Three Degrees of Connection – A renewable energy company renews its team to run in tiptop shape

Megan King and Nathaniel Downs from 3Degrees dig in for a community planting project. Their 3DGives! program operates year-round to keep community connections on track.
Megan King and Nathaniel Downs from 3Degrees dig in for a community planting project. Their 3DGives! program operates year-round to keep community connections on track.

 

While 3Degrees exists to engage Fortune 500 companies in renewable energy and carbon offsets to improve the health of the planet, the company keeps close tabs on the health of its team. After all, without a well-tuned engine, there can’t be enough output to make a big enough impact on the globe.

The San Francisco-based Certified B Corporation does this in two big ways (and many small ones) – through its company-wide volunteering and giving program known as 3DGives!, and through its FlexPTO unlimited paid-time-off plan, which uses the honor system to facilitate vacation and personal time for 55 full-time and more than 100 part-time employees.

Steve McDougal
Steve McDougal co-founded 3Degrees to align with a passion for environmental responsibility.

“We are extremely democratic in our decision-making,” says CEO Steve McDougal, who co-founded the company in 2003 (it took the 3Degrees name in 2007), driven by his own personal passion to improve global environmental conditions. “As a mission-driven company, it’s an important part of our interview process to find people who share a passion for that mission.”

The company became a B Corp in 2012, a legal structure that forces a company to consider not only shareholders, but other stakeholders such as employees or the community.

Becoming a B Corp pushed the company to examine whether it was operating consistently in every regard. “We found ourselves to be really strong as it related to employees and environment, but we weren’t that strong in the community category,” McDougal recalls.

That inspired “more mechanisms to encourage people to take paid time off to participate with community events – cleaning up a beach or tree planting” or other similar efforts.

Katie Soroye
Katie Soroye, director of Strategy and Innovation, values a company culture that trusts employees to act with integrity.

Last year, the 3DGives! program supported 36 organizations nationwide, either through hands-on projects or through monetary contributions, McDougal says. In April 2015 alone, the 3Degrees team contributed more than 60 volunteer hours to environmental initiatives, says Katie Soroye, director, Strategy and  Innovation.

That was for Earth Month, which fits in well with the company’s mission. But 3DGives! is a year-round perk to keep all team members on track with community connection.

McDougal knows first-hand how important it is to align your personal passions with your work. The son of a Danish mother who was recycling in the 1970s before most people, McDougal loves going to work every day motivated to make the planet healthier. That motivation shines through in company initiatives, which are designed to help each person be the healthiest, happiest person and colleague, they can be.

Another way the company customizes its employee experience is through its FlexPTO program, which essentially gives people carte blanche to choose their time off, trusting that no one will abuse the option.

“It felt really old world to be giving people a specific balance of paid time off and then require a strict accounting of it,” says McDougal. “To tell somebody who’s doing a great job, who wanted to take more time off, that they couldn’t because they exceeded their limit,” just didn’t feel right.

“We’ve got a culture where we trust each other to make good decisions,” he says. “We felt like as long as people were delivering, meeting their goals, we’ve got a team of adults who will make good decisions.”

From left, Alison Lee, Megan King, Anna Kittitanaphan and Willa Howe gather for a companywide office space photo contest
From left, Alison Lee, Megan King, Anna Kittitanaphan and Willa Howe gather for a companywide office space photo contest

The result has been incredible, he says. People take more or less the same amount of time off that they used to, but with the flexibility that comes with an honor system guiding people who respect one another and are tied into the same mission and purpose.

Soroye, who joined 3Degrees in June of 2014, says she took approximately three weeks of vacation last year. As the mother of three who was hired during her last pregnancy and received three months of paid maternity leave, she has an easy flow with her superiors. When a child falls ill, they understand that she will do her best to work from home, and it may or may not be a full day of focus.

“It’s really nice to work in a place that trusts you to act with integrity, and that you may need to take a little extra time so the next day you can bring your best self to work,” she says.

3Degrees’ work culture and employee practices are gaining accolades. The company was named a winner in the 2015 San Francisco Bay Area’s Best and Brightest Companies to Work For competition.

Unlimited flex time is just one component in a changing workplace that helps employees feel appreciated, encouraged and determined to stick around, according to Deloitte University Press’ 2015 Global Human Capital Trends report.

Processed with VSCOcam with b5 preset
The comfortable culture at 3Degrees in San Francisco.

The report asserts that “one of the biggest needs in the new world of work is the need to rethink how organizations manage, evaluate and reward people. …Today’s workers have a new focus on purpose, mission and work-life integration.”

Last year at one monthly “Huddle,” 3Degrees leaders lauded the team for sealing the deal on a renewal with a big client – and they pointed out during their company wide meeting that every person on the team took vacation during the campaign, Soroye notes.

“There’s a sense of yes, you’re going to work really hard, and you also have a life and the two can coexist,” she says. “This is a workplace environment where employees can bring their best selves to work and bring their talents to help the organization flourish.”

Note: For more on San Francisco-based 3Degrees, visit www.3degreesinc.com. Information on the 101 Best and Brightest Companies to Work For program is available at www.101bestandbrightest.com.

Longtime Travel Writer Creates a Bucket List of Things to See and Do in Detroit

Amy S. Eckert
Amy S. Eckert

During the past two decades, Amy S. Eckert has visited Detroit as part of her work as a freelance travel writer. Each visit, she arrives with a set itinerary. Each time, she has some presumptions about what she will see and experience.

And, like most people who experience Detroit, she leaves with a new appreciation of how far the city has come and how its transformation is truly amazing.

Eckert is, among many titles including President of the Midwest Travel Writers Association, author of a new book about the city. “100 Things to Do in Detroit before You Die” is part of the 100 Things to Do before You Die book series from the Reedy Press. The book is now available at local booksellers and those big national chains as well.

Book coverThis book reflects Eckert’s history with Detroit (she grew up in neighboring Harper Woods before her family moved to the West side of the state). It highlights her experience as a travel writer as she had to sort thought a plethora of information and interesting sites to select 100 things to represent Detroit. It also serves as a tribute to her love for the city and its residents.

“I think of the book as a launch pad; it’s a really good starting point,” Eckert said. “It’s more of a traditional guide book. It’s intended to appeal to people who have lived in Metro Detroit their whole lives – because even if you’ve lived in a place your whole life you haven’t seen everything – and to reach out to people who have never been in Detroit. They’ve heard the buzz of how the city is coming back. They’ve heard about the cool indie restaurants, the urban gardens, the trendy shops, and they’re curious. They want to know where to start.”

In fact, visiting cities of a like nature around the world (Berlin in particular, Eckert notes) as well as a variety of great American cities has helped Eckert see Detroit’s greatness and understand its struggles both then and now.

“Sometimes, when you leave an area, when you get a little bit of perspective, you see what’s truly remarkable about a place,” Eckert said. “I live an equal distance between Chicago and Detroit. I love them both. But Detroit has its own personality. I’m not sure I would have seen that quite so clearly if I had lived there for the past 20 years (rather than visiting).

Westin“As a travel writer, I’ve had a chance to compare Detroit to a lot of cities. There’s much about the city that reminds me of Memphis and Berlin – places that have difficult historical moments but also have this rich history of art, culture, music. That history permeates the city and makes for a really fascinating place to visit – it’s the juxtaposition of blue collar and innovation.”

In fact, Eckert says Detroit’s ability to renovate itself physically and redefine its brand and soul make it a desirable destination for anyone who loves to travel.

“Those kinds of cities that have a complicated history are much more interesting. I’ve been to cities that had an easy growing up and they’re not always very interesting. Sometimes, they’re a little bit sterile. I like cities that have an interesting backstory,” Eckert said.

Michigan’s Music Man to Receive Distinguished Achievement Award

Yessian at Abbey Road
Yessian at Abbey Road

Dan Yessian, it could be said, has written the soundtrack to many Michiganders’ lives. If you grew up anywhere in the Mitten state, chances are you heard one of his jingles – and it probably is still stuck in your head.

Yessian is a Detroit composer and founder of the award-winning musical production company Yessian Music Inc. This musical genius is going to be honored with a Distinguished Achievement Award April 29 at the Detroit Music Awards. Fellow honorees include Romeo’s own musical rebel, Kid Rock (also known as Bob Ritchie) and Motown Records’ late founding press officer and publicist Al Abrams.

Yessian with Bob Segar
Yessian with Bob Segar

The Detroit native and enthusiast turned entrepreneur launched his company in 1971 inside a converted 200-square-foot bait and tackle shop and today, Yessian Music has become one of the most respected, sought-after and innovative commercial music companies in the United States and abroad.

“I’m humbled and honored to be recognized this way,” Yessian said. “I think of music as a kind of religious experience for me. … Webster’s Dictionary defines music as a collection of noises with some logical significance to the listener. To me, it a way to create laughter. It creates tears, even for me as the creator. Music can move you in so many ways.”

Yessian’s company, which has about 30 employees including his sons, has been creating original music for national TV commercials, movie trailers and theme parks across the world for the past 43 years. His start on children’s shows gave him some early insights into creating catchy hooks, including “Hot Fudge,” a beloved favorite Detroit-area children’s show (Remember that one? “Hot Fudge, write-on!” and Seymour?). His music has been on “The Voice.” He’s scored commercials for Dell, Disney, Facebook and United Airlines.

“It’s been a good run,” he said humbly.

3 - Yessian in LABut local people will know his work best because of recognizable jingles like the old Dittrich Furs spot and Think Ford First and Little Caesar’s Pizza Pizza – they all come from Yessian and his staff of talented musicians from around the world. Yessian Music is headquartered in Farmington Hills, but has offices in Los Angeles, New York and Germany.

“I am proud of the fact that having originating this business in this area,” Yessian said. “I’mp roud of the fact that I was able to carve out a living doing what I do. With music, the thought is that the only places you can make it is LA or New York as opposed to Detroit. … I don’t believe that. Detroit has Motown, Kid Rock, Eminem. It’s has Anita Baker, Bob Seger.”

Yessian’s company also provides music for themed Entertainment and Experiential themes. Some recent ones include One World Observatory, World Trade Center New York, Porcelain Dream -4D Fly Theater – Wanda Dalian Group, Nanchang, China; Nissan Live Automobile Reveals in Frankfurt, Los Angeles, Detroit, Geneva and New York. Yessian has also written original songs for America’s Thanksgiving Parade and, last year, his orginal classical score, “An Armenian Tragedy,” had its premiere at the Macomb Center for the Performing Arts.

Since 1992, The Detroit Music Awards Foundation (DMAF) has supported and recognized Detroit’s musical community across a variety of genres and styles. In keeping with their long-standing tradition of celebrating all genres of Detroit music, the DMAs will present over 70 awards across eleven musical categories ranging from rock to rap, country to classical, Americana to electronic.

Brewing the American Dream Holds its First Speed Coaching Event in Detroit

Beer 1Starting a business is, to put it far too simply, a huge and difficult task. Expanding that same business can be immensely challenging and hugely frustrating. Being an entrepreneur, in other words, can be a lonely and perplexing proposition.

Jim Koch and his team at Samuel Adams Brewing get it. Koch himself started his craft-brewing company on a hope and a dream. When he created his company some 32 years ago, Koch was challenged to find financing. He struggled with setting up relationships with mentors. And even with his current success, he remembers those feelings well.

That is why Koch and Samuel Adams created an entrepreneur-centric event called “Brewing the American Dream.” It is hosting its first Speed Coaching event Wednesday at Build Institute, offering local entrepreneurs in food, beverage and craft brewing one-on-one coaching sessions with up to six business experts. (The event, which runs from 6-8:30 p.m., will be held at 2701 Bagley Avenue in Detroit, Michigan)

Modeled after speed dating, this event provides up-and-coming business owners will the opportunity to learn about sales and distribution, packaging, finance, e-commerce and more – no small business subject is off limits.

Since 2008, Brewing the American Dream has partnered with Accion to lend more than $9.6 million in microloans to nearly 885 businesses. Just as important, the program has coached or mentored over 6,000 small businesses and helped to create or save more than 3,500 jobs from coast to coast.

Build logoJennifer Glanville, director of the brewery program and a head brewer for Samuel Adams, said the company chose Detroit because of how quickly the foodie and entrepreneurial scene in the city has grown. Locally, Samuel Adams partnered with the Build Institute, a group dedicated to connected new businesses with the resources needed to grow, to put on the speed-dating event.

“Jim (Koch) took a risk when he started this company; he gets it,” Glanville noted. “It’s exciting to work for a guy who is passionate and encourages you take risks.”

Glanville said that same passion extends to Brewing the American Dream, a program that seeks out passionate environments like the one in Detroit. Detroit is one of 10 cities the program will visit in 2016.

“We will host six, 20-minute sessions in areas of key importance, like finance, sales and marketing as well as human resources. There is networking in between so people can meet and get to know the other entrepreneurs,” Glanville said. “So even if you don’t have a question that night, just come and listen. You’ll gain so much and there’s room for everyone.”

Need to Fill Your Closet and Look Good? Try These Five Wardrobe Staples

Ariana Carps of Rear Ends is a second generation entrepreneur and a retail expert in women’s fashion. And one of the most common complaints she hears from friends and customers is how empty their full closets seem to feel.

And the one thing she tells people is: You need to have some staple pieces to work with in your everyday wardrobe.

“People always walk into the store and ask me, ‘What can’t I live without?’ There are a lot of items that make it easier to get dressed in the morning but nothing is quite as important as these five pieces,” Carps said.

Rear Ends is a premium denim retailer and casual women’s clothier.  Carps’ parents opened the original location in West Bloomfield, Mich., more than 37 years ago.  Just this past fall, the family opened Rear Ends second location in Bloomfield Hills. So she has seen and heard pretty much everything when it comes to clothing.

1 - Jeans

Here are Carps’ suggestions for a strong starter wardrobe:

Basic Jeans: Obviously I would say that. It’s hard for me to pick just one jean to be a wardrobe staple but, if I must choose, it would be an ankle length skinny. This is the perfect style to go with all of your shoes- boots and booties, sandals and flats, but NO running shoes. Find a pair you can cuff to easily turn them into a capri.

The Best White Tee: This doesn’t mean you should run out to buy a five pack of Hanes from Target. Find a high quality, dressier white tee to wear under blazers or on its own. I lean towards rayon because I can dress them up a little easier.

Wardrobe staplesButton Down Shirt: Pick one that fits your needs. It could be a black or white dress shirt, something in a simple pattern, denim, or plaid. Be sure to choose the one that you can see yourself gravitating to twice a month instead of twice a year.

Black Pants: As much as I love a casual lifestyle, we all need to be grown up every once in a while and a perfect black pant does the trick. But, if I’m being totally honest, my black pants are black jeans 90 percent of the time.

Non-Outerwear Jacket: Whether a jean jacket, black blazer, army jacket, tweed, or something else, find a piece to bring all of your other staples together. This will add a finishing touch to any look.

Why You Should Safeguard Your Newly-Formed Business IP

 

You started your own business. The papers are on file with the Secretary of State, and you are ready to go. Congratulations! Here is what you need to think about from an Intellectual Property (IP) perspective.

Identify & Protect Your Most Important Assets

In today’s economy, your most valuable asset tends to be your brain power. This includes your IP: patents, copyrights, trade secrets, trademarks and so on. Depending on what you are making and selling, you need to find the right IP to protect your commercial space.

Making Physical Products? If your new business is selling widgets, consider whether the widget is a lot different from old fashioned widgets. Is it configured differently? Is it surprisingly effective? If so, consider seeking a utility patent. If your concept turns out to be patentable, you get the right to exclude others from making, using, selling, offering for sale or importing your invention for 20 years.

If your widget is more of a pizzazz piece – expected to sell because of its sleek appearance – consider seeking a design patent. These protect inventive ornamental features. Your widget may also be entitled to copyright protection. This works if the aesthetic elements of the widget are separable, at least conceptually, from the basic function of the widget.

If your widget has been around, but you developed a better way to make it, you may want a trade secret rather than a published patent application. That is especially true if you cannot tell whether competitor’s widget was made by your method. For this, you will need non-disclosure agreements, employee agreements and solid protocols for maintaining your secrets.

Selling a New App? If you coded the next killer app, the IP issues are a bit more complex. Did you use open source code? Did you integrate open source code into your app? If so, you may have some restrictions on what you can assert as your property against others. The General Public Licenses are beyond the scope of this article, but worthy of your further attention if your app interacts with open source code.

If your software is proprietary, you have a few more options. Certain software applications can receive utility patent protection, even in view of the recent U.S. Supreme Court decision in Alice v. CLS Bank. You have to make sure your patent claims “something more” than a mere abstract idea.

Also, your code may be an original work of authorship that qualifies for copyright protection as a literary work. Your code may be registered as a visual work if pictorial or graphic authorship predominates the program. Or it may be a motion picture / audiovisual work, if it is highly animated, for example.

Branding If the caché for your business is its branding strategy, protect it every way you can. One of the best ways is to select strong names and logos for your goods and services. Use the marks right and consistently, and file for federal trademark registrations for the most important ones. If someone tries to “palm off” the goodwill you invested in your brand by using a confusingly similar logo, you will have a federal cause of action.

Maximize the Value of the IP

IP is at its strongest when you follow some basic rules:

  •  For patents, make sure the business entity owns them, and that the ownership is recorded at the Patent Office. Make sure any products covered by the patents are “marked” in compliance with Title 35.
  • For copyrights, if someone else is developing content for you, make sure they are doing so pursuant to a “work for hire” contract. Register and put notices on your important works.
  • For trademarks, choose a fanciful or arbitrary mark that is memorable and does more than describe the nature of your goods or services.
  • Consider Purchasing IP Abatement Insurance after filing your most important IP applications. As a startup, you likely cannot afford a lawsuit. These policies, if purchased before commencement of infringing activity, put IP enforcement within your reach.
  • Police for infringers. Nothing devalues your IP like others stealing it.

‘Business is Business’ and Family Dynamics

 

“Business is business!” That phrase is commonly used to squash any position that would negatively affect the bottom line. It sidelines considerations outside of the profit motive whether those considerations are humanitarian, ethical, spiritual or familial. After all, “it’s only business!”

Nowhere does that mindset miss more than in a family enterprise. The family dynamics factor in a family business is strength and a weakness, an opportunity and a threat. The family dynamic so permeates the culture of a family business that ignoring it is like dismissing genetics in our biological makeup.

“Business is business!” Tell that to a parent feeling the need to discharge a child for poor performance. Or inform a child, looking for a way to gently relieve an ageing parent with dementia from doing any damage, that it’s OK because “it’s only business.”

“Business is business!” Try that on a sibling team at odds, but looking for a way to work it out for the benefit of their families, the employees and the founder’s legacy.

Let’s flip it around. When “business is business” is the code of behavior in a family firm, how would the family be impacted? Suppose a matriarch/patriarch sells the business without consideration for his adult children whom have worked in the business for decades under the presumption that one day it would be theirs. Instead, they register for unemployment without a payday in sight. Consider when adult children withhold visitation of grandchildren from their parents to force them into unfavorable decisions.

Clearly there are times when the profit motive and the family dynamic don’t mix. Yet, they both present a vital component for the well-being of the stakeholders. Creating the correct balance between the two is critical for family harmony and business success.

The last strategy to employ is “business is business.” It implies that the family dynamics is irrelevant – full speed ahead into the iceberg. How’s Thanksgiving dinner at that table. Instead, it makes sense to merge the family and business in a way that benefits both, although maybe neither individually at 100 percent.

This is for certain, ignoring the family dynamics in a family business will lead to ultimate disaster. It will destroy family relationships for life. It will create an ugly corporate culture. It will end up like the monopoly game of real life – someone winds up with all the property and money, but no friends or family.

We all know it starts at the top. Organizations take on the personalities of their leaders. If the top is a family, then the business will take on the values, ethics and visions the family holds. Some family businesses even punctuate that idea in their marketing by making their family ownership a strength and opportunity. Many family firms include language about the family in their Vision/Mission statements.

Families that do well over the long haul in business together recognize the need for balance and they address the issue directly. They educate themselves about best practices and initiate those practices. They keep lines of communication open to all stakeholders – both inside and outside the family. They use outsiders to prevent “groupthink.” And they expect their company professionals to understand the importance of family dynamics to the business.

Best Practices for Family Businesses:

  1. Hold regular Family Meetings with all family stakeholders to discuss the business.
  2.  Establish an Advisory Board with true outsiders that meets at least quarterly.
  3.  Set appropriate Boundaries between the family and the business.
  4. Design and implement a Strategic Business Plan.
  5. Maintain Transparency throughout.
  6. Develop a Family Constitution (a living document) to digest agreements to writing

Injecting these best practices into the DNA of a family enterprise isn’t easy and usually takes the employment of outside professionals well trained in the field. It’s difficult to maintain the ongoing tactical daily needs of the business while working on the family strategic interface, but the outcome is worth every bit of the effort. The outside professionals are the catalyst needed for the final formula.

As you and your family go through the process of developing these best practices, ask yourself where exactly does “business is business” fit.

LATEST ARTICLES

BCBSM Names Keith to Replace Retiring Loepp as CEO

Blue Cross Blue Shield of Michigan's board completed a six-month search and hired Tricia Keith to replace Dan Loepp as CEO.

Ford Names Lawler Vice Chair, Expands Role; House Set to Become CFO

Ford has promoted chief financial officer John Lawler to vice chair and hired Sherry House away from Lucid Motors to become the automaker's new CFO.

Great Lakes Women’s Council Earns National SBA Award

The Great Lakes Women's Council earned national recognition from the Small Business Administration during a Washington, D.C. ceremony.
Click to access the login or register cheese