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Blog Your Way to New Customers
and Repeat Business

I already know something very unique about every single person who is reading this article. No, I’m not channeling David Blaine or spending too much time watching reruns of Mind Freak. I just know each and every one of you is an expert on at least one topic in his or her field. I also know that you have a massive audience via the World Wide Web that is eager to hear what you have to say. Regardless of your profession, you have information that we need and that’s what makes it valuable. Let’s use a dentist or dental hygienist as an example. They know how to keep our teeth healthy and pearly white. If they provided that information free of charge, wouldn’t you read it? I know I would -“ especially with that candy jar sitting outside of my office. What if you were in the market for a new home and a real estate agent gave you free tips on how to negotiate when buying a new home? I bet many new home buyers would be first in line to gobble that information up. And I could go on and on with other examples.

The point is everyone has valuable information to share with the public and the Internet has provided a vehicle to get your message out to the masses quickly and effectively. That vehicle is called a blog (or web log or online journal for us non-techies out there) and it is a web page where you can publish content for others to read and comment on. Blogs are easy to use and you can set one up absolutely free. My blogging site of choice is www.blogger.com and I like it for two reasons. First, it’s very user friendly and perfect for the beginner blogger. And most importantly, it’s owned by a company you may have heard of called Google.

Why should you care that it’s owned by Google?

As I touched on earlier, a blog is a web page and a web page can be ranked in search engines such as Google. In fact, blogs are very popular with the search engines because they like content heavy web pages and blogs are simply loaded with content. So if you are looking to increase your overall presence on the largest search engine in the world, why not use the blogging tool that they own.

If you’re still not sure what to write about, then remember,”If you provide value, they will come.” Give high value content in your blog posts and you will begin to gain a following. And the exciting part is people will come back again and again as they will have become addicted to your content.

Where do the new customers and repeat business come from?

Once you have people reading your blog and gaining value, you can softly sell your products or services without offending your audience. So my philosophy is provide value first, sell second. My world is Internet marketing, so I might write a post in my blog about how to rank high in Google and then my next post might be an invitation to one of my workshops. And they won’t be put off by my self promotion because I sell rarely and provide value often.

How do you get started?

I will leave you with the two most important things to remember when creating content in blogs. First, what words are people searching for on Google that you’d love to have your blog appear at the top of the search results page? Use those words over and over again when writing in your blog. Search engines evaluate frequency when determining where to rank web pages on their site. Finally, always remember to Hurl Your URL! That simply means to provide a link on your blog to your main Web site so people can easily go there for more information about you or your company.

Corey Perlman helps businesses learn strategies to dominate the search engines and drive traffic to their Web sites. His book, eBoot Camp, will be available in January 2009. Contact Corey at [email protected] or visit http://www.theebootcamp.com.

Registration: Michigan’s Salute to Diversity Event

Date: October 13, 2009
Time: 7:30 am – 10:30 am
Location: Fairlane Club (Click here for map)
5000 Fairlane Woods Drive
Dearborn, MI 48126

Corp! believes that diversity and multiculturalism in business drives creativity and innovation. We will once again honor these achievements at our Third Annual Salute to Diversity. Honorees are selected based on significant achievements in a category, as well as a demonstrated commitment to promoting diversity and inclusion, and contributions to diversity issues in business and the community. Corp! is interested in more than race and ethnicity. Gender, religion, and handicapping conditions are all considered worthy of recognition.

Click here to Register to attend.

Sponsored by:

The Bzzz-ness of Michigan Bees

It’s a warm summer Saturday morning at the Farmers’ Market in Holland, Mich. Business at Hasselman’s Pure Michigan Honey booth is, to coin a phrase, buzzing. Shoppers from all over the area rely on Larry Hasselman and his bees to provide honey in a variety of flavors and forms, beeswax candles and the ever-popular “sippin’ strips” -“ thin, honey-filled straws that only serve to whet your appetite for more.

But Hasselman is not a “hobby farmer” who simply gathers honey from his hives and processes it for Saturday sale. He’s one of a large number of Michigan beekeepers who work at the business of bees full time. Although with Hasselman the goal is strictly honey, many Michigan beekeepers put their little charges to work doing what bees do best -“ pollinating Michigan’s vegetables, flowers and fruits.

Blueberries are typical of what bees pollinate

Michigan, according to retired Michigan State University professor and entomologist Dr. Roger Hoopingarner, is the country’s largest producer of highbush blueberries, with about 18,000 acres under cultivation. Most of that production comes from five Western Michigan counties: Van Buren, Ottawa, Allegan, Berrien and Muskegon. The predominately sandy soil and high water table in that part of the state contribute to bushes that produce as many as 2,000 to 3,000 blossoms per bush. At a planting density of 870 bushes per acre, that’s 1.75 to 2.6 million flowers. All those blossoms require a tremendous number of bees.

“Blueberry blossoms are really designed for bumble bees,” explains Hasselman. “There are a lot of situations like that, where the plant, flower and type of bee have evolved over thousands of years,” he continues. “On the other hand, honey bees are adaptable and just have to work harder to vibrate the blossom so that the pollen will shake off the flower and onto them.”

He continues: “Bees are drawn to flowers with a high sugar content. That’s why it’s sometimes difficult for the ‘rent-a-bee’ guys to get their hives to pollinate apple trees. Apple trees usually bloom when dandelions do and the dandelions have a naturally higher sugar content than the apple trees -“ so enough extra hives have to be brought in to make sure that there are too many bees for the dandelions and the excess bees have to settle for pollinating the apple trees as a second choice.”

Hasselman is asked if these apple tree pollinating bees are the source for apple blossom honey. “No,” he says, “varietal honey -“ the kind that specifies the predominant flower it came from -“ must be at least 80 percent from that flower. Agricultural inspectors examine the pollen grains on selected bees and if there aren’t enough to meet that standard the producer can be fined or even jailed for false labeling. Most of us Michigan honey producers don’t have the enormous supply of a single flower source needed to supply varietal honey. Instead, we talk more about ‘early spring’ honey or ‘wildflower’ honey -“ or my preference ‘pure honey made in Michigan by Michigan Bees.'”

Michigan’s “rent-a-bee” (or pollinating) beekeepers are busier than ever. One reason is that feral bees -“ the once-domesticated honey bees that swarm out of their original hive with a new queen and find a new place to hang their combs, usually in a hollow tree -“ have been dying off.

“The feral bees used to do more than half of the pollinating of Michigan crops for free,” according to MSU’s Hoopingarner. Partially, he continues, it’s “due to changes in our own blueberry production practices which remove bee forage and suitable habitat.” Additionally, about 20 years ago different types of mites started invading the feral colonies and killing them off.

Disappearing bees


The mites are a continuing challenge for both types of beekeepers. So are viruses and certain types of beetles. Last year a new danger arose as thousands of bee colonies just disappeared. Bees would fly off in the morning and never return. Called Colony Collapse Disorder or CCD, the cause is still undecided, though there was less evidence of it in Michigan than had initially been reported.

A growing body of evidence, however, points to a common pesticide used in agriculture that was thought to be safe for honey and other bees. A pesticide called Merit, according to a column in the Detroit News by self-proclaimed “Yardener” Jeff Ball, “is a very common insecticide in agriculture because it is systemic and very effective in controlling tough to kill insects such as aphids. Many apple orchards are routinely sprayed with Merit early in the season and then when the honey bees come in to pollinate those trees, they disappear. Now we know that any plant that is treated with Merit and has blossoms that attract bees, those bees will receive a non-lethal shot of Merit.” He concludes: “But it will cause them to lose their ability to find their way back to the hive. It also weakens the bee’s immune system so the bee usually dies of some fungus or virus.”

Once a beekeeper, always one


Even with all of the difficulties they encounter beekeepers such as Hasselman say that bees are in their blood.

“When I was a kid I casually mentioned to my parents one year that I thought it would be fun to keep a hive or two of bees. Next thing I knew I started getting presents of things that I couldn’t imagine the use of -“ until I realized they were beekeeping supplies. The bees arrived in a package in a spring -“ and were dead by summer because I just didn’t know anything about beekeeping. I spent the next five years as an apprentice to a beekeeper who kept a thousand hives. I remained with beekeeping as a hobby throughout my working life and, after early retirement, I have somewhere between 100 and 150 hives. Each colony produces around 200 pounds of marketable honey,” Hasselman explains. “The rent-a-bee guys make their money taking the bees from field to field pollinating everything from blueberries and apples to cucumbers. All that travel results in actual honey production of only about 65 pounds.”

Bees and business


“Between 30 and 50 percent of Michigan’s pollinating beekeepers actually travel quite a bit because in the winter they’ll pack up their colonies in special containers and take them to Florida and other states that need more bees than live there year-round,” says Zachary Huang, associate professor of entomology at Michigan State. “That’s good eventually for Michigan consumers, I guess, but it doesn’t do much for our economy.” He’s asked how the contribution of Michigan bees to the state’s economy is measured. “Michigan beekeepers aren’t required to be registered,” he says, “so the bees aren’t either. It’s only when any of the beekeepers want to sell honey that the state takes much notice of them.” So, the best way to measure how Michigan bees are doing is by measuring their productivity -“ by how the crops they pollinate did over the past year. In the 2005 crop year -“ the latest for which we have complete reporting -“ “the value of the primary fruit and vegetable crops that depend on pollination (by honey bees) was approximately $422 million,”, said Huang. All important crops (such as apples, blueberries, cherries, cucumbers [for pickling] and pumpkins) in Michigan depend heavily on honey bees. Therefore,” he continues, “without honey bees to supply pollination services, most fruit and vegetable producers would be forced out of business and Michigan’s agricultural industry would be devastated.” And as for honey itself? 72,000 Michigan colonies produced about 3.96 million pounds, down 10 percent from 2005. Given the effects of weather and other variables, Michigan’s bees seem to be doing quite well.

Capitalizing on Business – Venture Capital Brings Jobs and More

The state of venture capital in Michigan is better than it was five years ago, and there are at least 300 million reasons why that is so.

Those 300 million reasons are dollars from Michigan’s pension fund, earmarked for the “Invest Michigan!” program that seeks to infuse growing companies with venture capital over the next three years.

The aggressive move is intended to help jumpstart a sluggish economy.

Three professional investment management firms -“ Beringea, Credit Suisse and Glencoe Capital -“ will determine what companies are bankable.

Similar programs have proven successful in Ohio, California and New York.

Targeted in this speculative cash infusion are research-driven, knowledge-based operations whose work is transforming their respective industries. Specifically, the program is seeking firms specializing in life sciences, alternative energy, high tech and homeland security.

Ned Staebler, director of capital markets development at the Michigan Economic Development Corp., says Invest Michigan! is definitely not a government handout.

“It’s more like ‘let’s look at your business; let’s try to decide if more investment would be good for you and good for investors,'” says Staebler. “It’s not a grant. It is an investment, and in these cases, it’s usually an equity investment.”

While the 21st Century Jobs Fund and Venture Michigan Fund have injected $100 million in an effort to restore economic stability through business start-ups, Invest Michigan! differs in that it is intended for existing companies looking to expand.

While the state serves as a catalyst at the top, other groups continue to spur investment at the grassroots level.

One is the Ann Arbor-based Michigan Venture Capital Association, which received a $2.1 million MDEC grant to help draw venture capital professionals to the state and create new funds. The trade association is also researching the venture capital climate statewide.

LeAnn Auer
LeAnn Auer

“We want to see more successful venture-backed companies in Michigan,” says LeAnn Auer, Michigan Venture Capital Association’s executive director. “Those ingredients are what will help make for a more vibrant venture capital climate.”

The Great Lakes Entrepreneur’s Quest, a nonprofit also based in Ann Arbor, prepares fledgling companies to seek venture capital through annual competitions and mentoring.

State programs -“ especially those with hefty dollar amounts -“ only go so far in helping advance the entrepreneurial spirit.

“You need that eyeball popping number to bring people forward,” says Diane Durance, Great Lakes Entrepreneur’s Quest executive director.

“We get them to come forward to compete for this $30 million, but we’re not really doing anything to help them prepare to compete.”

Through the MDEC and state’s Small Business Association, the Michigan Small Business Technology and Development Center also helps entrepreneurs with business plans, executive summaries and milestones -“ all of which potential investors typically key in on. The center, based at Grand Valley State University, has regional outlets as well.

In terms of venture capital’s potential, MEDC’s Staebler need only point to his own agency. From 1996, MDEC invested $11.4 million in four funds and has already seen a $11.6 million return.

In doing so, the investment helped fund 29 Michigan-based companies, which attracted a combined half-billion dollars in venture capital, Staebler says. Upwards of 500 jobs were also created.

“And we made money,” he says. “Did I mention that?”

Even in the Family, True
Retirement Requires a Plan

Careers may be marathon runs -“ but they do have a beginning and an end. That is unless your career is serving as the head of a family business.

Then you get to have a self-defined slowdown phase called semi-retirement. It is a career-ending concept that only seems to fit in the family business environment. Those who have managed a family business for decades and managed to beat all the odds are business stars. So, perhaps we should take a look at how some other stars approach their career ends.

Don’t forget to plan for the rest of your life. This might be the time to do all those things you have put on hold.

Consider the career of the pro athlete. Once their prime is over, they too begin a slow down phase. Some become “bench warmers,” holding on to fill a niche position on a team (usually with a different team) like filling in for the rookie star, or pinch hitting for the veteran baseball player in a clutch situation. Some leave the active playing field for the front office or coaching.

A few do very well at their slowdown, some actually better at the second phase -“ like the average player who makes a great coach or manager. But most wind up like the boxer who had one too many fights-¦we all wish they would have left as champs instead of holding on for one more comeback.

Wall Street sends their executives packing with the Golden Parachute. While sometimes those may seem more like the jumbo jet coming in for a soft landing at the paradise of choice, at least they do have an end. Others move on to the next venture with their parachute in tow. Or, some get promoted to become the “Chairman of the Board.”

Clearly, semi-retirement lacks definition. Is it retirement, or work?

Overhearing a group of octogenarians at breakfast, I discovered three of the four were semi-retired. And while it was clear they no longer had job descriptions or regular responsibilities, “work” was spending some part of every day watching, or managing their retirement funds.

Then there is the successful 60-year-old family business owner who claims to be semi-retired while still reporting to the office daily (at least until lunch) the 40 weeks a year he is in town.

Sure, he spends most of the winter in Florida, but even there he manages his business through daily phone calls to children now in their 40s, but clearly not completely in charge.

The inconsistency drives the children crazy and they welcome the day they will have some real empowerment and control. They also wonder how the business will continue to fund their parent’s semi-retirement as they continue to slow down and play more, which costs money. They have noticed that as the parents spend more time in Florida and travel more (Mom’s passion), their compensation keeps going up to fund semi-retirement while their production and performance goes down.

With relatively young parents who insist on remaining in control while semi-retired, the children are thinking that it could be decades before a promise of “one day this will be yours” is kept.

While the family business owner has all the rights of ownership and profits, does the owner who is no longer working have the right to compensation?

If the intent is to pass the business along to the next generation while maintaining family harmony, a different course may be warranted.

At some point, the parental safety net needs to be something other than the business -“ like it would be for most retirees. Maybe we could define that as retirement -“ the point at which the parents take an ownership position only -“ like any other absentee owner. From that point on, they are funding their retirement from other sources.

This works best if a realistic schedule is agreed upon by all.

Recommended steps:

  1. Pick a real retirement date (turn in the key and move out of the office).
  2. Plan retirement funding (including what you need out of the business to become self sufficient).
  3. Establish a timeline for managing the transition.
  4. Empower your successors to take over as your role diminishes.
  5. Inform other key players of your plan -“ employees, clients, vendors and creditors.
  6. Stick to your plan, making only minor adjustments and only if truly necessary.
  7. Have a retirement party to mark the end of a successful career and turn the keys over to your successors.

While you are doing all this planning, don’t forget to plan for the rest of your life. This might be the time to do all those things you have put on hold, before it is too late.

By Richard M. Segal Richard Segal is the chair of the Family Business Council, a membership organization of family-owned businesses. He can be reached at [email protected].

The Parade Company Keeps Traditions Strong

When it comes to Michigan traditions, nothing can compare to America’s Thanksgiving Day Parade. The Parade Company, an organization that is responsible for the Parade, Target Fireworks and more was featured on Corp!’s cover 10 years ago. Joan A. LeMahieu has served as president of The Parade Company since 2004, and while she may not have grown up in Michigan, she certainly understands the importance of keeping these Michigan traditions alive.

Corp!: You grew up in Canada and lived and worked in many states throughout America. What are some of the positive business opportunities that you have found in Michigan?
LeMahieu: There is a wonderful community spirit in Michigan. People are committed to helping others. They are committed to tradition. People are open, inviting and interesting. I really enjoy working here in Michigan.

Corp!: What are some of the changes at The Parade Company since being featured on the cover of Corp! 10 years ago?
LeMahieu: We have diversified our organization. Our focus now includes several mini-businesses that support our efforts. We design and build floats for other parades. We create costumes for mascots and theatrical events. We create props for big events like the Super Bowl and All Star Game and we host and manage events for other organizations. But what hasn’t changed is our commitment to maintaining these cherished traditions in Detroit.

Corp!: What is the impact of the Parade and Fireworks on our economy and the community?
LeMahieu: The Parade and the Fireworks bring people together from all walks of life. These events are free and they attract people to downtown Detroit. Businesses throughout the city benefit as well as nonprofit organizations that hold fundraisers in conjunction with these events.

Corp!: How do you keep the Parade fresh and new every year?
LeMahieu: It is a challenge and a joy to maintain traditional favorites while coming up with new and fresh ideas. We have a wonderful and creative staff.

Corp!: How do you motivate your team to keep their creative spark?
LeMahieu: I encourage my staff to go to other parades and events in Michigan and throughout the country. We also have an inspiration room where we post new ideas and pictures so that we have inspiration all around us. We find ideas in everyday life. We have fun and we let the creativity happen.

Corp!: The Distinguished Clown Corps is a definite crowd pleaser. When filling these positions what qualities do you look for?
LeMahieu: They have to be leaders in the community and be committed to the tradition of the parade. Once they are in the clown costume and makeup, the fun and excitement takes over. They have told me that seeing the joy on the children’s faces is very rewarding.

Corp!: What is your favorite parade float and why?
LeMahieu: I like all of them. They are all unique and fun in their own way.

Corp!: What was your first job and what did you learn from it?
LeMahieu: My first paying job was picking raspberries. It was very boring work and I learned I better get an education so that I could get a good job.

Corp!: What is the best advice you can offer to others?
LeMahieu: Love what you do. Life isn’t perfect. Find the good in every situation. Cherish it and be passionate about it.

For Goodness sake…Bail. Just Bail.

I don’t think anyone really wants to bail out Wall Street, but do the American people understand the consequences if we do not put some sort of short term remedy into effect? The lives that are impacted by our financial structure have an enormous ripple effect through the world, in our retirement plans, in hiring, buying homes, selling cars, getting gas and buying groceries. We all will be impacted by the actions of only a few.

Isn’t this the role of Congress, to protect the American people from all enemies, including our own home grown financial profiteers? But also, isn’t it our fault for allowing the regulations that protected these types of problems to be lifted. About four years ago, regulations that were put in place to protect the financial market after the Great Depression were removed. While we are a more complex economy, the principles are the same. The ban on investment banks, commercial banks and insurance companies from co-mingling investments, reinsuring and funding each other was lifted. This is the root of the problem, our own Congress lifting protective regulations. Now, with these regulations removed, we are threatened by a domino effect coming into play, in this case caused out of greed, resulting in the collapse of each market. We need a short term solution while we work on a long term remedy.

Congress, BAIL. Bail quickly and efficiently and please re-regulate the financial markets for long term sustainability. History should not be repeated and let’s fix what we created. This is our own fault, not necessarily just Wall Street, and the ripple will hit us all. More importantly let’s ensure we put into effect future legislation that helps stabilize the economy and not allow this to happen again.

I have a feeling that those same people that are saying “don’t bail” are the same people that will be angry when they suffer the consequences of a financial crisis. When they lose their job, when they lose their life savings, when they can’t retire, when they can’t pay their bills-¦I bet they will be the loudest.

How to Grow ONO Tea

Phuong and Viet Le’s ONO Tea is carving a niche in the $6.85 billion tea industry by creating Lifestyle Teas-„¢ – custom collections of specialty teas targeted at 10 different lifestyle segments including creatives, professionals, athletes, men and even kids.

The Young Entrepreneurs
Like the unique combinations that make up ONO Tea, Phuong Le, 31, and Viet Le, 25, created the fledgling business by mixing cultural traditions from their Asian heritage, a curiosity for culinary arts, and a passion for healthy lifestyles. Raised in Grand Rapids, Mich., Phuong spent nearly two years in Hawaii before launching ONO Tea with her brother Viet. Both now reside in the Detroit area.

The Company
A graduate from Schoolcraft College’s culinary arts program, Phuong dreams up ONO Tea’s exotic blends of blossoms and fruits, sends it to her blenders, who then return it to her for tasting before the product becomes a reality. Her various importers and blenders are primarily based in California, Canada and Connecticut. However, Phuong and Viet just came one step closer to localizing all fulfillment and packaging through a recent agreement with Pirrone Produce, a large distributor located in Capac, Mich.

ONO Tea currently has five employees. Phuong, CEO, and Viet, COO, handle all sales and marketing. Their sister, Phi Gerbers, recently joined as managing director for Hawaiian accounts. And Viet calls on two other trusted creatives to assist with web site updates like image perfection and video production.

Wholesale accounts with high-end hotels and food markets comprise the majority of ONO Tea’s current business including The Townsend Hotel in Birmingham, JW Marriott in Grand Rapids, Signature Market in Detroit, Revitalize Day Spa in Birmingham and the retailer Plum Market located in Ann Arbor and Bloomfield Hills with another store set to open in West Bloomfield next spring. Phuong is thrilled to call the exclusive Grand Wailea Resort on Maui their newest customer; the business coming from the hotel’s managing director after he discovered ONO Tea’s impressive web site while researching fine teas online.

Some direct-to-consumer sales resulted from their exhibit at the World Tea Expo this summer with buyers popping up from such health-conscious states as California and Florida. One customer segment that is growing at a surprising rate is the male client. Phuong credits this success to their lifestyle line “Real Men Drink Tea,” in addition to the one-on-one communication and education happening on “The Tea Chick,” a blog she created to demystify tea, share recipes and promote the benefits of tea drinking.

The Numbers
Phuong and Viet launched a beta site that focused on the yoga lifestyle in November 2007. Then, in January 2008, they launched ONO Tea’s full site including all their lifestyle-targeted teas and ONO’s own line of teaware. Viet and Phuong invested $30,000 into the company and handled all creative, marketing, sales and site development instead of outsourcing in this first year. Phuong notes that they are on track to profit by the end of 2008 with plans to triple revenue in 2009 then double in each subsequent year.

The Market
According to the Tea Association of the United States, 2007 was the 16th consecutive year that consumer purchases of tea increased standing as a $6.85 billion industry. Retail supermarket sales alone surpassed $1.95 billion dollars last year while the specialty segment exceeded $1 billion. Ready-to-drink tea will continue to grow in popularity with annual dollar increases in the range of 12 to 15 percent. A long-term increase in consumer demand for specialty tea is projected with annual dollar increases in the area of 8 to 10 percent.

Challenges and Opportunities
Phuong says the company has already met many of the goals that she anticipated taking at least two to three years to accomplish. They’re even fielding calls from interested investors and weighing the pros and cons of taking on partners.

The brother/sister team’s primary goal for 2009 is to launch a full-force online marketing campaign to build ONO Tea’s direct-to-customer business. As the campaign grows, they may consider working with an outside agency to assist with PR/Marketing services.

The pair will also work throughout 2009 to develop plans to enter the Ready-to-Drink market, a move to bottle their unique brand of imagery and flavor without loading on the sugar, a common ingredient in most easy-to-grab teas and sport drinks.

Advice from Business Advisor Prafulla Pande
Pande is a former entrepreneur and founder of Pande Associates, a business advisory and coaching firm in the Detroit area.

“First off I want to compliment Phuong and Viet on a very good looking web site.It makes you feel like exploring, and the more time a person spends on the web site, the more they are likely to buy. The challenge will be to keep the web site fresh for returning customers. The success and growth of their business also will depend on how high the site pulls up through various search engines. Consider Search Engine Optimization (SEO) and implement ways to rank high.”

“Regarding the move to localize vendors, ask yourself: Is this an economical or emotional choice? What is the best for the business? What are the long-term implications?”

“As for investors, I tell people that they should make full efforts to grow their businesses through their internal cash flow. If they can do without investors, don’t have them. It is difficult to value new businesses and you invariably end up giving up more than you need to. If you must have outside investment, the first thing is to understand the investor’s intentions. Why are they investing and what do they want? Second, how involved will they get in the business and can you live with their involvement? The third thing to look for is how they will constrain you from moving in your desired direction.”

Final Thoughts by Viet Le
“We are in the process of optimizing the site by adding much more content, making it search friendly, and adding a lot of value by building an online community at iloveono.com.”

“Besides our desire to support local business, joining up with Pirrone Produce for distribution and quality control offers everything we need to expand our company at the rate we want to.”

“Finally, we agree with the advice about investors, and we plan on expanding using our internal financial streams. As we move forward with our business, we feel that there is much more to learn. And the only way to learn is to retain full control of our company.”

CORP! Magazine Announces Recipients
of 2008 Salute to Diversity Awards

Corp! Magazine, Michigan’s largest business magazine and a long-time supporter of diversity and multiculturalism in business, has announced the companies, organizations and individuals that will be recognized in its annual Salute to Diversity issue and honored at a special event in October.

“As we all know, diversity is practiced at many levels, including race, gender, ethnicity, multiculturalism and more. This issue and awards program is a celebration of Michigan’s diverse communities and businesses, which strengthens our state and is a source of pride for all of us,” said Corp! Publisher Jennifer Kluge.

A total of 56 diversity winners will be profiled in the magazine’s Salute to Diversity issue and will be honored at an event on Tues., Oct. 14 at the Troy Marriott. The Salute to Diversity event is sponsored by General Motors, Compuware, DTE Energy, the Troy Marriott and the Michigan Business and Professional Association.

The diversity winners were selected in three categories and include: Diversity Focused Company, defined as a company that clearly defines and monitors diversity success and demonstrates how diversity efforts add value to the company; Diversity Business Leader, an individual who is a diversity role model or top officer of a minority-owned business; and Diversity Champion, a nonprofit or community organization that creates or promotes special programming, education or other initiatives that focus on diversity.

The Salute to Diversity event on Oct. 14 begins at 7:30 a.m. with networking and breakfast, followed by Diversity Panel Discussions and concludes with the awards presentation. The event is open to the public and tickets are $40 per person. The Troy Marriott is located at 200 W. Big Beaver Road in Troy. To make a reservation, e-mail [email protected] or call Sara Constantine at (586) 393-8815.

The mission of Corp! magazine, founded in 1998, is to inform, intrigue and entertain business owners and top level executives by providing business features, news and profiles with a Michigan emphasis.

2008 Salute to Diversity Winners

Diversity Champions
American-Arab Anti-Discrimination Committee Michigan
C.H.A.S.S.
The Friendship Circle
JARC
Lighthouse of Oakland County
Michigan Hispanic Chamber of Commerce
Michigan India Chamber of Commerce
Michigan Minority Business Development Council
National Civility Center
NAWBO- Greater Detroit Chapter
Transcultural Nursing Society
Yad Ezra
Yeshiva Beth Yehuda

Diversity Focused Companies
Aisin World Corporation of America
Arrow Strategies
The Bartech Group
Beaumont Hospital
Comcast
EDS, an HP company
Global LT
Henry Ford Health System
Michigan First Credit Union
Sodexo, Inc.
V2Soft

Diversity Business Leaders
Faris Alami, Integration Systems Management
Lawrence G. Almeda, Brinks Hofer Gilson & Lione
Nicola Antakli, Intraco
Marilyn Barnett, MARS Advertising
Amal Berry-Brown, Comerica Bank
Fouad Beydoun, International Association for Organ Donation
Keith Cooley, Michigan Department of Labor & Economic Growth
Valde Garcia, Michigan State Senator
Floriza Genautis, Management Business Solutions
Dr. Herman Gray, DMC Children’s Hospital of Michigan
John Green, Oneida Solutions Group
Martha Grier, Wayne County Community College District
Robert B. Jones, Michigan State Representative
Jumana Judeh, Judeh & Associates
Dr. Nabil Khoury, Henry Ford West Bloomfield Hospital
Marian Krzyzowski, University of Michigan
Bhushan Kulkarni, GDI Infotech
Grace Lee, Logic Solutions
Sam Logan, Michigan Chronicle
Peng-Li Lui, Weld-Aid Products
Dr. Susan Martin, Eastern Michigan University
Linda V. Parker, Michigan Department of Civil Rights
Vickie Piner, Lear Corporation
Dr. Steve L. Robbins, S.L. Robbins & Associates
Dolores Rodriguez, Milagro Packaging, Inc.
David Schostak, Schostak Brothers & Company, Inc.
Peter Schreck, Kotz, Sangster, Wysocki and Berg, P.C.
Jerry Sheppard, The Epitec Group
Larry Smith, MIST Innovations, Inc.
Linda Thompson Adams, Oakland University School of Nursing
W. Bernard White, White Construction Co. Inc.
Norman Yatooma, Yatooma’s Foundation For The Kids

A Look Back – HoneyBaked Ham Revisited

Ten years ago Corp! wrote about Lou Schmidt Jr. and others at The HoneyBaked Ham Company. We decided it was time to see how things have changed.

“The one thing that hasn’t changed,” says Lou Schmidt Jr., now president of the company, “is the HoneyBaked Ham itself. It’s still our most popular product.”

On a visit to a local company-owned store, however, you can see turkey and other meats, alongside a wide variety of side dishes and deserts. A number of food products from other high-end manufacturers compete with the ham for attention.

More than 50 years have passed since Harry J. Hoenselaar began a tradition when he opened his first The HoneyBaked Ham Company store in Michigan. Originally, all HoneyBaked Ham retail stores were company owned. A few years ago as the company expanded and acquired two of its largest competitors -“ which had franchised stores already in place. Now HoneyBaked Ham has more than 400 stores across the country with a mix of company and franchise operations. “It took a while to sort things out and realign situations where our corporate retail stores and theirs were perhaps too close for the market,” explains Schmidt. “They’re almost all ‘reflagged’ now as HoneyBaked Ham Co. and Cafes.”

The ‘Café’ identity is growing in importance because HoneyBaked depends heavily on its lunchtime customers. David Babich, manager of the Ferndale, Mich. store, says that lunchtime catering is an important part of his customer mix. “We have a lot of offices downtown that we deliver to, since we’re right here on Woodward. We also have a good business with factory workers ordering when they’re on a rush project and can’t get out.”

Perhaps one reason so much emphasis at the store level is on lunch is because as a rule almost all HoneyBaked stores are open from 10 in the morning until 6 in the evening and never on Sunday. In part that’s because it allows the local managers to be on duty to provide a very personal touch to their stores. In part, Schmidt explains, “it’s because we’ve trained our customers that we’re a family company and they appreciate that.” Babich, in fact, is an example of the HoneyBaked ‘family’, having met his wife when she was a manager at another HoneyBaked store.

The idea of family-friendly extends to the rest of the staff as well. “I have people who work for me who’ve been with the company for more than 20 years. It’s great because we have a lot of repeat customers who come in for lunch on a regular basis. We have a lot of repeat customers as well who come in for holidays,” says Babich.

That commitment to customers extends to the corporate level as well. “Years ago families gathered at grandma’s for Sunday dinner a couple of times a month, sometimes every Sunday. That’s really changed today and we’ve adjusted to that by making smaller sizes such as a quarter-ham or a boneless ham that’s more appropriate for smaller gatherings. We’ve adjusted the sizes of our side dish offerings as well,” says Schmidt. “In short, our customers asked for more choices and we’re providing them.”

Schmidt continues: “We’ve always been there for people celebrating a special occasion or a holiday but now people are learning we can be there for them if all they want is a sandwich for lunch or a complete weeknight family dinner.”

Dinner is increasing as a percentage of sales, even in an economy where downsizing is rampant. “We call it the ‘step-down effect,'” says Schmidt. “People who used to think nothing of eating out a high-end restaurant a couple of times a week can now be found at Applebee’s. The mid-level chains are losing a lot of their regular customers to us.” The reason is that HoneyBaked is now offering complete dinners that require little effort on the part of the often time-constrained mom or dad in charge of feeding the family for the evening. “We’re a one-stop shop,” says Schmidt. “They get a main dish, our famous side dishes and dessert if they want, without having to go anywhere else. It represents a healthy balance between cost and convenience.”

Convenience is the driving factor behind another HoneyBaked innovation, the in-store kiosk.

“We partnered with Kroger to place stand-alone kiosks in some of their stores in the period leading up to Thanksgiving and Christmas that feature a variety of sizes of HoneyBaked Ham, turkey and other entrees. This has been very successful for us,” explains Schmidt. “We’re also experimenting with a more complete tasting experience by having a HoneyBaked representative at the store as well. We provide complete refrigerated storage and preparation equipment and the representatives are able to offer customers tastes of our side dishes as well as our main products. The interaction and the ability to offer cooking and recipe suggestions has been even more successful.”

Another success for the company, is in corporate and catalog sales. “We have a separate company-owned division in Toledo that handles our non-store orders,” says Schmidt. “We typically do 20 to25 percent of our sales in the fourth quarter with corporate customers. We have corporate clients who’ve come to us for years and we don’t expect that to change -“ except perhaps a small reduction in the size of their order. We’re pretty much a tradition.”

The Internet, of course, is having an impact on sales. “Because we’re perceived as a premium brand, we have partnered with other premium brands on our Web site -“ certified Angus beef, a variety of pork and other meats and a dessert selection to die for including Godiva chocolates and Mrs. Field’s cookies.,” says Schmidt. “Our customers have responded very well to the variety we offer -“ in addition, of course, to our HoneyBaked Ham.”

“Corporate holiday orders are kind of a bonding time for local managers,” Ferndale’s Babish explains. “A bunch of us will work at one store and prepare as many as a thousand hams a day for shipment to corporate customers. You really get to know the people you’re working with -“ it’s that family thing again.”

Lou Schmidt Jr. is asked how HoneyBaked Ham will have changed when Corp! returns for an article in another 10 years. “I think you’ll see HoneyBaked Ham in more places -“ whether it’s in retail outlets or company or franchise stores. There’ll probably be even more sizes to accommodate the changing demographics in the next decade. We know many of our early customers will be growing older -“ and hopefully not losing their taste for HoneyBaked -“ but we intend to introduce ourselves to a lot of new customers as well.”

What other changes do you foresee, he’s asked. “Our web presence will continue to evolve and become more user friendly -“ whether those users are individual consumers or corporate customers.,” Schmidt continues. “There’s a lot of technology evolving even now that can enhance the ‘user experience’ especially when it comes to ordering food. We’ll be there for our online customers as well as our retail ones.”

“Whatever happens, we’ll continue to be true to our roots -“ the philosophy and quality that have gotten us where we are today,” he concludes.

Off the Deeb End: Goodbye Glass Ceiling!

Once there was a “glass ceiling,” which supposedly prevented women from reaching top positions in business, government, education, medicine and the entire spectrum of career fields.

As far as I am concerned it is no longer there. Goodbye glass ceiling!
How can I say that? Simple. Most recently, both Sen. Hillary Clinton and Gov. Sarah Palin proved that women are every bit as good and successful as men. They not only put a crack into the glass ceiling, they have virtually eliminated it. Go get ’em ladies! But this is just a continuance of many successes women have achieved and continue to achieve now more than ever.
While at the national government level, Palin and Clinton have demonstrated they have gone through the glass ceiling, in Michigan we can add Gov. Jennifer Granholm and U.S. Sen. Debbie Stabenow, who have also gone through.
In education, successful women have also broken through the so-called glass ceiling. I refer you to Lou Anna Simon, president of Michigan State University, Mary Sue Coleman, president of University of Michigan, and Susan Martin, president of Eastern Michigan University.
In Michigan business, we can look to Gail Torreano, president of AT&T -“ Michigan and Cynthia Pasky of Strategic Staffing Solutions and nationally there is Indra Nooyi, CEO and chairman of PepsiCo. and Irene Rosenfeld, CEO and chairman of Kraft Foods.
Folks, these are just a few examples of women success stories. There are thousands like this throughout our nation and throughout the world.
The only factor that is still questionable and needs work is wages and salaries.
Is there still a glass ceiling? No, ma’m, I don’t believe it.

Do You Appreciate the Opportunity?

Our ancestors appreciated this country much more than we do today. Shame on us for not keeping their ideals preserved.

My Grandparents on both sides came to this country with nothing but hope. Literally. They didn’t want to be told what to do and they wanted an environment where their religious views would not be scrutinized. My Grandfather ate moldy bread for most of his childhood as they had no money, but they didn’t complain because they had a voice, freedom to do what they wanted. He went on to be a successful entrepreneur, a self-made man and took care of his eight siblings and parents. He appreciated the opportunity.

My other Grandfather came over on the boat through Ellis Island, had the clothes on his back and didn’t speak any English. He worked on the line for years, appreciative of the opportunity to work and make his own money. He eventually opened several stores and made the most of the American Dream. He appreciated the opportunity.

Why is it that so many Americans fail to appreciate the toil and lives lost over the freedom of choice, religion and the ability to speak out on issues? There are some countries where they will shoot you dead if you complain about the government.

My Grandparents shared their stories of religious persecution, coming to America with a dream of a better life so it would be ingrained in future generations. As the world flattens and we start doing business in other countries and learn about their cultures, perhaps appreciation for what we have will once again hold its esteem. Some of you may not recall your heritage or the stories that were passed on long ago, they are lost in time. But remember, someone came to this country with a dream.

For those of you who don’t vote, talk to someone who came from another country and ask them why they wanted to come to America. Freedom is worth fighting for and worth Voting for. How can you call yourself an American if you don’t exercise your right to vote? We owe it to those who came before us, the lives that were lost, the sacrifices made to appreciate all that we have. Do you appreciate the opportunity?

45 Percent of Eligible Voters Do Not Vote for President?

I take this data to mean that 45 percent of the people do not feel personally connected with the “process.” A quick examination of the “process” would conclude that it is a self-selective one. If you enjoy all the bickering and name-calling and or see the higher purpose in the “process” you will participate. If you do not, you will make up any number of legitimate excuses and not vote.
The election “process” does not respect or concern itself with non-voters. Therefore the responsibility lies with the non-voter to change their perspective on the “process.” If the non-voter could manage to do this, the positive impact on our society would be huge.
So, how to change a familiar time tested perspective? How about pretending it is something else? What if the 45 percent could pretend that they were watching a play that they looked forward to enjoying?
I would like to invite the reader to take an imaginary trip down New Perspective Avenue and reconsider the current political contest taking place for the president of the United States. I propose that Sen. McCain and Sen. Obama are on the same set of an ancient theater and we all get a front row seat to a wonderful theatrical experience. I mean, these are hot tickets and we all feel lucky to be there!
This theater has been the stage for all of the great tales of literature from the times of the Greeks, through Shakespeare and now into our current times. This presidential drama is on par with the greatest stories of all time. It hooks us emotionally and keeps us on the edge of seats as the conditions of comedy and tragedy play out before our very eyes! It allows us to experience the emotions of laughter and tears along with the characters on stage. Soon, we are together with the characters and we experience the learning or moral of the story. We suddenly feel more connected and human, instead of discouraged and alone. We just might consider voting.
With a little courage we (voters and non-voters alike) can examine our own lives and see that when we learned our most important lessons we were probably involved in a comedic or a tragic situation. One, you can laugh with the lesson, the other, you cry. With the real interesting lessons, you get to do both! With this perspective and emotional connection maybe we can begin to see ourselves as “able” to take part in the “process”, we could vote and not feel dirty afterwards?
I encourage you to change your perspective and look for yourself in each character/candidate. Try to put yourself in their shoes and decide if it feels like a comedic or tragic situation. Decide what you would do if you were in the same drama instead of watching it as it unfolds. It is my hunch that both you and the characters may find common ground. You are now seriously considering at least an absentee ballot!
As hard as it is to believe right now, this play (process) will come to an end and we, the voters and non- voters alike, will have to live with an ending. Whether it’s McCain or Obama, do we want the winner to think that only 55 percent of the people care? Or would we like the winner to think that 95 percent of the people care? I bet we would have a higher probability of better results with the latter. Therefore, why not use a little “pretend” with this “process” and make it eventually change for the better by your vote.
Kevin O’Mara is CEO of Midwest Analytical Services and a member of the American Chemical Society, Detroit Section and currently serves as its Governmental Affairs co-chair.

Detroit’s TechTown Poised to Transform Economy Entrepreneur Randal Charlton Leads the Way

Randal Charlton is the director of Wayne State University’s technology and life sciences incubator, TechTown. As founder and former chairman of Asterand, a supplier of human tissue samples for medical research, Charlton is a noted entrepreneur is his own right. Last year, he was presented the Henry J. Heimlich Award for Innovative Medicine from the Physicians Committee for Responsible Medicine, a Washington, D.C.-based nonprofit health organization that promotes preventative medicine. He was also named TechTown Entrepreneur of the Year in 2005. Asterand was one of TechTown’s first tenants.

Corp!: You were once a British journalist, weren’t you?
Charlton: I come from a background of journalists and writers. I attended an agricultural school and sort of specialized in agricultural journalism on Fleet Street. I switched to business and became interested in technology transfer, especially in Third World countries. One thing we did was apply modern farming methods to Africa and the Middle East. We tried farming at night under floodlights on a 2,000 acre dairy farm. We discovered that animal appetites increase when they’re cooler and their milk production goes up considerably over conventional daylight methods in the hot sun.

Corp!: What brought you to Michigan?
Charlton: I had a friend who owned a venture capital company, based in Connecticut. We set up a bio-bank of biological samples to take advantage of new technology. Genome mapping developed in the last 10 years now allows testing of some new drugs on the species they will be used on, instead of mice or other lab animals. At the time, Governor John Engler said he would take tobacco settlement money to establish a technology initiative, including a life sciences industry. Wayne State University said, “Tell us what you want and we’ll make it happen.” They provided space, and contacts and we grew the company. Six years later we went public on the London exchange.

Corp!: Have you experienced much culture shock since coming to the Detroit area?
Charlton: I’ve had zero cultural shock in part because I’ve had the good fortune to travel around the world. I’ve been in 34 countries and lived in the United States for 20 years. I feel an affinity for Michigan and the U.S. culture shock is the other way round when I visit the UK and the EU. I did have culture shock in a way. When we first arrived in Detroit I went to Belle Isle -“ and found a bunch of fellows playing Cricket. That was surprising.

Corp!: We hear a lot of commercials about how Michigan is working at becoming a high tech state. How does TechTown fit into that?
Charlton: We sometimes we forget how good we Michiganders are at certain things. More than a third of a billion dollars in research -¦ mainly medical, is being done here every year. Our big universities are doing another $1.3 billion a year. This amount rivals any other research center in North America.

NAFTA puts us in a great position for long term growth. Take Canada, for instance. The amount of trade the U.S. does across the Detroit River with our Canadian neighbors equals that we do with Japan on annual basis. TechTown is also working with a number of Mexican companies, for instance, to link them up with local partners especially in the auto industry. While we’re experiencing people losses in some areas, we’re actually experiencing a brain gain now. We’re gaining a technology class of green and white collar workers.

Corp!: What are you reading? What’s on your must-read list?
Charlton: I just bought Tom Friedman’s Hot, Flat and Crowded. And I’m reading a truly funny gardening book about The 60-dollar Tomato.

Corp!: Do you have a favorite area restaurant?
Charlton: Cuisine near the Fisher Center. Seldom Blues downtown.

Corp!: The University of Michigan has just introduced a new major field of study: informatics. What would you like to see as Wayne State’s next new major?
Charlton: Public Health. Wayne State’s new president is a public health expert. Detroit is in a unique position to compare breast cancer, gambling addition, diabetes and other major public health issues with a major university in Windsor. This would allow a comparison between two diverse populations and medical delivery systems.

Our founding fathers would be rolling
in their graves…or would they?

After watching both the Democratic and Republican conventions, I was disappointed with the state of modern politics. Is this what our founding fathers wanted? Did they want glam and show biz, along with what I felt in that moment, the manipulation of the American people? It seemed the focus was more about looking pretty and acting the part. Whatever happened to brains, knowledge, savoir-faire about world affairs? Aren’t the valedictorians and Harvard grads supposed to be President of the United States?

After thinking about it a bit more, I realize that in a roundabout way, the voice of the people are being heard with a bit more zeal than required. So what if the political parties dramatize and create Hollywood around the issues? The drama creates votes, which hopefully represent the issues Americans are truly feeling.

However, there is still a disconnect between what the candidates say they are going to do and what is absolutely necessary to move the country forward. This is where I struggle with the manipulation of issues to get votes. Will Barack Obama really make change happen, or will he have the very same hard-pressing issues that George W. Bush has now? Will Sarah Palin really matter once in office, or perhaps she is a tool to get a needed conservative vote. John McCain — will he “just drill” the first month in office or will there be months of drama before any real action happens. If any.

Results and accountability are truly overlooked in modern politics. I wouldn’t run a company the way these candidates run countries, or run campaigns, for that matter. In fact, if you look at performance, as a CEO, many of our past Presidents of the United States would have been fired by their board of directors. Hmmm, what if the American people could hold Presidents accountable for results? Now there’s a concept that the Founding Fathers could get behind.

Some Thoughts from 250 Miles Above
the Earth – A Different Perspective

Recently, Colonel Jack Lousma was a guest on “Anything is Possible,” my weekly radio show on WJR. This Renaissance Man has been a Marine, military leader, scientist, astronaut, U.S. Senate candidate, the president of three companies, husband, father and a man of faith.

Lousma, who spent 67 days in space and completed 988 revolutions of the Earth, had some thoughts on what it was like to walk in space.

“When you’re in space for weeks every day kind of blends into another,” said Lousma. “The days you do space walks are special. I did two and it takes all day to prepare for and to unprepare from a spacewalk. When you are inside the spacecraft looking out at its altitude of 250 miles, you can just see part of the Earth, but when you go outside you have this three dimensional perspective that gives the sensation of speed and you’re going around the world every hour and a half.

Col. Jack Lousma, left, with Jack Krasula

Lousma continued: “You see cities, freeways and airports. It’s like gliding along on a magic carpet into the sunrise, into the sunset, into the sunrise, into the sunset. You see the colors of the oceans, the white of the clouds, the snow on the mountains, the green and brown patchwork of the farmer’s fields, the beautifully painted deserts the way the Master painted them and all their living hues of blues, reds, browns and purples.”

But there are things you don’t see.

“The thing you can’t see while you’re out there are the boundaries that separate the countries or the red and black lines that separate people from each other,” said Lousma. “You realize that they weren’t placed there when the world was created, but they were placed there by us and by man’s inhumanity to man.”

It’s here that Lousma’s faith steps up front and center.

“You get a sense that we are really small in this great universe that God has created and we’re so insignificant. We’re just in this Milky Way galaxy going around a mediocre sun which is just off in the corner of the galaxy. If you wanted to go across our galaxy at the speed of light, that’s equivalent to going around the world 71-„2 times every second, it would take you 100,000 years just to cross our galaxy. To get to the next star beyond the sun it would take over four years at the speed of light. To get to the next galaxy would take over 2 million years. And now we think of our universe as 14 million light years big. If you were to count all those galaxies you would realize that there were enough galaxies in this whole universe for each of us on Earth to own 10 or 15 of our very own. Now I’ll tell you, that is big and it makes you really feel small, but it really makes you know how much God loves us to worry about each hair on our head and what goes on in our daily lives.”

If you wish to listen to any of the past shows, go to anythingispossible.biz and click on the archived shows.I truly believe that with God, Anything is Possible.
Jack Krasula is president of Trustinus, LLC, an executive search firm and host of “Anything is Possible,” airing on Sundays at 6 p.m. on WJR-AM 760, “The Great Voice of the Great Lakes.” He can be contacted at [email protected].

Online Tools for Smart Business

Eliminate cumbersome desktop software and make the move toward an efficient office. Here are 10 free–or very affordable!–online tools to launch your business into the virtual world.

1. Google Docs – Say goodbye to attachment tennis and welcome Google’s web-based suite. Create text documents, spreadsheets and multimedia presentations from the comfort of your browser. Collaboration is simple and revisions are tracked automatically.

2. Basecamp – Manage projects with one of the many useful applications from the team at 37signals. Set key milestones, mark to-dos and provide clients with an always up-to-date status.

3. FreshBooks – A comprehensive system for invoicing, time tracking and expenses, FreshBooks’ PayPal integration leads to quicker payments and truly painless billing.

4. LinkedIn – The social network for the professional community, LinkedIn bridges existing contacts with potential business opportunities.

5. LogMeIn Pro – At home, on the road or from a lounge chair in Bermuda, take control of your office PC from any computer with an Internet connection.

6. Relenta CRM – Keep customer history in a single location to limit everyday interruptions. Relenta links each piece of saved email within an extensive client database.

7. Google Calendar – Maintain an organized schedule and share your agenda with ease.

8. WebEx WebOffice – Set up a virtual meeting where the dress code is optional and the size of the room unlimited. WebEx WebOffice features real-time chat and conference via webcam.

9. Box Enterprise – Box manages all of your files from the web with easy access control for both internal and external use.

10. GreenPrint – While no office may ever be entirely paper-free, GreenPrint eliminates unnecessary pages before they’re inked, saving time and decreasing waste.

Ready for more? Inc. magazine examines a different set of online resources each month. Visit Inc.’s Technology Tools to explore the archive.

All Aboard the Cluetrain! Social Media is
Taking Off With or Without You – The New Rules of Marketing

Social media is here to stay and it’s about time you got on board. Sites like Facebook, MySpace, YouTube and Flickr have become household names – all offering connections to like-minded communities creating user-generated content. The power that today’s Internet gives to consumers has rocked the foundation of 20th Century business models and is forcing companies to rethink how they communicate with the world around them.

Roger Martin, principal of Lansing-based Martin Waymire Advocacy Communications, which represents hospitals, health plans and a major health insurance company, recently hired BrainGain Marketing to conduct a two-day social media training for his 11-person staff. He was prompted to explore how Michigan residents were using social media to discuss health care here after reading a report from the California HealthCare Foundation on Health 2.0. What he found surprised him.

“Once we determined there are about three times more blogs discussing health care in Michigan than there are daily newspapers in Michigan, we knew the future was upon us,” said Martin. “We recognized immediately that one-way communications no longer works as well, and dialogue, engagement and sincere conversation is the new paradigm. We also recognized that our clients now have the ability to target information to, and build relationships with, people in ways that have never been possible before. That’s precisely what effective PR is supposed to do.”

To boil it down, the fundamentals of social media are simple:

  • Converse, don’t sell.
  • Build relationships, not transactions.
  • Listen, learn, and participate.


This paradigm shift was first well-defined within the Cluetrain Manifesto – as in “Get a clue or get left behind” – published online in 1999 and in the book in 2000, by Rick Levine, Christopher Locke, Doc Searls and David Weinberger. The idea is that today’s Internet offers unprecedented means of communication between consumers and organizations. They’re leading the conversation and therefore driving the market. From the 95 theses set forth, here are five highlights you should take to heart.

No. 1 – Markets are conversations.
People are talking, they’re talking about your brand and they’re talking to other people about your brand. People’s opinions are more powerful than ever, making controlled messages obsolete.

No. 16 – Companies that speak in the language of “the pitch” are no longer speaking to anyone.
Your company must enter the conversation using a human voice rather than depend on disruptive advertising to speak to the consumer. If you choose to stay out of the conversation, you risk becoming irrelevant.

No. 26 – Public relations does not relate to the public. Companies are deeply afraid of their markets.
How often does your public relations strategies actually involve the public? Companies must be willing to give direct access to their key communities and constituents. Social media makes it possible to have a two-way conversation rather than depending on traditional media to deliver your messages.

No. 38 – Human communities are based on discourse – on human speech about human concerns.
You must speak with your key communities in a human voice about relevant topics. Companies that don’t belong to a community of discourse will die.

No. 72 – (Consumers) like this marketplace much better. In fact, they’re creating it.
Your consumers are leading the conversation. You’re invited to join in on the fun, but they can take you or leave you. So think about coming along with something more interesting to talk about than just how to make more money.

Once you begin to grasp the sea of change that’s occurred, you may be ready to begin exploring some social media tools, networks and strategies. We’ll cover those in upcoming posts. In the meantime, if you’d like to see more on the basics of social media, we suggest that you check out Social Media in Plain English by Common Craft or this list of 10 blogs on social media to begin reading now.

Nettie Boivin is the Media Mix Director for BrainGain Marketing, a social media marketing agency in Detroit working with companies to demystify the power of social media and integrate new online strategies into overall marketing and PR campaigns. For more insight, please visit BrainStorm, BrainGain’s blog on social media savvy.

Register to attend the Entrepreneurs of Distinction and Top Executive Awards Breakfast

Date:

August 25, 2009
Time: 7:30 am – 10:30 am
Location: MSU Management Education Center (map)
811 W. Square Lake Road, Troy

Corp! is hosting this breakfast event in recognition of this year’s winners of the Entrepreneur of Distinction Award and Michigan’s Top Executive Award. The event will include networking and a panel discussion featuring these extraordinary entrepreneurs who will share their personal stories of accomplishment and exactly what it takes to be successful. Please join us in honoring the Entrepreneurs and Top Executives that are helping to move Michigan forward.

Click here to register for the event.

Michigan’s Hidden Travel Gems – Yes, there’s
more to see than the Petosky stone

You may have been kayaking in the Upper Peninsula, although probably not with Governor Granholm on her Hidden Treasure Tour. But have you been surfing, skimboarding or sandboarding on the dunes in New Buffalo?

New wetsuit technology makes it possible for surfers to ride lake waves in any season in New Buffalo, Mich. Photo by Seth Gudmundson

Ryan Gerard gives lessons in all three. The proprietor of the Third Coast Surf Shop phenomenon featured on the CBS Early Show observes, “The notion of surfing on freshwater lakes in the heartland of America, especially in winter, tends to catch peoples’ attention!” With 10,900 miles of shoreline, the Great Lakes are the largest freshwater system on earth and have more coastline than the East and West coasts combined.

“Everyone remarks about all of the lighthouses down here in the Carolinas, but people don’t realize Michigan has more lighthouses than any other state in the U.S.,” notes Dawn Green, procurement manager at Foodbuy, LLC/Compass Group in Charlotte, N.C. “I find a new one every time I go home to visit with my family.”

This summer, while adding to her collection of lighthouse photos, Green enjoyed white fish pâté in Charlevoix. Petoskey, Boyne, Traverse City, Mackinac Island and Sleeping Bear Dunes are among the other Michigan destinations that Green advises others to visit. “Get yourself a Petoskey stone and have a great time!”

Michigan has many places besides Mackinac Island to relax and step back “Somewhere in Time.” Ernest Hemingway wrote about his experiences in Petoskey and Harbor Springs. Stafford’s Perry Hotel, one of Petoskey’s original luxury hotels celebrating its 110th anniversary, is listed on the National Register of Historic Sites. Stafford’s Gallery featuring Michigan artists, has antiques and artifacts.

“Northern Michigan has some of the most scenic places…serene white sand and lapis blue water,” Green adds. “Everyone should go up to the U.P. Nothing like a snowball fight in May and sometimes June-¦ if you are lucky! Michigan has wonderful state parks; I love Tahquamenon Falls. Sault Ste. Marie has wonderful history and frankly provides a route to commerce with a series of locks.”

An engineer with Intel in Singapore, Sarasvathi Thangaraju visited Michigan in 2005 with the International Camp Counselor Program and says she is enthusiastic about her camping trips to Sault Ste. Marie and Mackinac Island.”I fell in love!” she says, adding that Sleeping Bear Sand Dunes was “the most fun I had on sand!”

After the Sleeping Bear Sand Dunes, you might want to stop at Empire, outside of Traverse City. As Chicago commercial banker John Sciberras explains, “I love hunting and quiet relaxed places to hike and camp. It is literally a one stoplight town, one bar, two restaurants.”

Laura Hazen, Lead Business Analyst at McKesson Pharmacy Systems in Detroit, recommends the Cross Village area on Lake Michigan near Inland Lakes as “close to Mackinaw, but less touristy, and the sand dunes are nearby.”

Wine enthusiasts will find a multitude of places to tour as Michigan’s 60 wineries won 800 medals in 2007. In the scenic Old Mission Peninsula, Chateau Chantal is an old world winery known for its charming bed and breakfast, culinary classes and a 2,000-square-foot hospitality room for corporate retreats and business meetings.

Jim Rink, a public relations consultant with AAA Michigan who grew up in Leelanau County, recommends people touring this part of Michigan stop at Boskydel Vineyard, a small boutique winery. “It doesn’t get a lot of publicity, but bottle and case prices are lowest in the county.”

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