LAFCU’s IT manager, Ahmed Issawi, was recently on the world stage after being selected to present at the Service Management World Conference in Orlando, Florida. The annual conference brings service management leaders and technical support professionals from across the globe to explore the strategic and tactical elements of optimal service management strategy. Issawi provided thought leadership, resources, and examples of overcoming barriers and creating internal buy-in for needed IT processes and programs.
“We are incredibly proud to have Ahmed Issawi, our IT manager, represent LAFCU on the global stage,” said Emily Jannereth, LAFCU chief technology officer. “Ahmed’s accomplishments highlight the caliber of talent within our organization, and we commend him for his outstanding contribution to the industry.”
Issawi’s 60-minute presentation, “Going from Zero to 100 in ITSM” discussed how attendees can overcome senior leadership barriers and sell an information technology infrastructure library (ITIL) and information technology service management (ITSM) to skeptical staff. Furthermore, Issawi highlighted a case study of a university that went from having no ITIL and little senior leadership support to implementing an ITSM program based on a service management toolset with the full support of a new chief information officer and how it yielded successful outcomes.
“It was an honor, privilege, and a humbling experience to attend, speak, and be viewed as an industry expert at the Service Management World Conference,” said Issawi. “It was nice to be on the other side and see that my 20 years of experience is paying off and that I can help others through my lived experience and career path.” Issawi leads a team of 10 people in LAFCU’s IT department. He holds a bachelor’s degree in telecommunications/information systems management with a specialization in information and technology management and a master’s degree in strategic communications from Michigan State University.
