Chip Bell
Chip Bell is a service consultant, sought-after keynote speaker, and the author such bestselling and award-winning books as Wired and Dangerous(co-authored with John Patterson), Take Their Breath Away (also with John Patterson), Managers as Mentors (with Marshall Goldsmith) and Managing Knock Your Socks Off Service (with Ron Zemke). His newest book is The 9½ Principles of Innovative Service. He can be reached at www.chipbell.com.
