July 28, 2011 - Fear is one of the most powerful human emotions; its grip is strong and pervasive. To maximize your success in business and selling, you must learn to control your fears, or they’ll control you.

July 28, 2011 - Professional services firm are finding business telemarketing provides a consistent and persistent flow of qualified sales leads and sales appointments.

July 28, 2011 - It can be devastating to recover from the departure of star talent…. if you let it. But with a little luck, your next addition could just be “the one.”

May 19, 2011 - Sales organizations are in a battle for survival not only from recessionary issues but attrition and production. Sales leaders must create a communicative and collaborative environment. When individuals feel better about their workplace they are more productive.

April 28, 2011 - To obtain business in today’s ridiculously busy and competitive world requires being visible so that potential clients see you in action. One of the best methods but most feared is networking.

April 28, 2011 - Sales conversations frequently miss the mark because of the questions not addressed. These questions are the big, hidden, profound ones that – consciously or not – prospects use to determine whether they will buy from you.

April 28, 2011 - As more consumers move their business transactions online, companies must select the customer service and support tools most appropriate to enhance the customer experience. One untapped channel is online chat. A recent benchmark study examining the chat practices of six Fortune 500 customer service leaders outlines the three key elements to creating the ideal online chat customer experience.

March 3, 2011 - There’s no denying that mobile devices are commanding the attention of consumers everywhere. Whether you’re waiting in line to order coffee, riding the subway or sitting at a stoplight, people are constantly interacting with their phones. This obsession creates an almost limitless opportunity for business owners and marketers everywhere, especially if they can tap into consumers’ passions in a way that is engaging, authentic and purposeful.

March 3, 2011 - In this day and age, technology is literally in the palm of your hands. A customer can review your business online the minute a job is completed. Even if the review isn’t very complimentary, this instant access to technology can work in your favor. With the right tools, even an unhappy customer can be transformed into a brand promoter.

Feb. 17, 2011 - Undoubtedly the end of the recession and a new year create times of change. Many fear change because of the fear of the unknown and an alteration from their comfort zone. Change needs to be embraced. Selling will be one of those areas of change and deservedly so.